Customer service team leader Work, Jobs in Reading (with Salaries)

Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
11d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
18h
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
3d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Slough
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
HomeCare Customer Lead x2
Abri —Bracknell
- £31,856.22 a year
- Full-time
- Travel
- Communication skills
4d
Product Team Leader
River Island —Reading
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
2d
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
2d
Sales & Service Team Manager
B&Q —High Wycombe
- £32,000 - £41,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
1d
Trading Lead
Primark —Reading
- Microsoft Outlook
- Merchandising
- Analysis skills
3d
Lead, AI Transformation (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
- Life insurance
Quick apply
8d
Lead Outdoor Learning Instructor (Alternative Learning)
Surrey County Council —Henley on Thames
- From £31,659 a year
- Full-time
- Annual leave
- Employee assistance programme
2d

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Customer Service Team Leader

Macfarlane Group -
Reading

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
11 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Management
Sales
Customer service
Microsoft Office
Continuous improvement
IT
Account management
Communication skills

Full job description

Location: Tilehurst, Reading

Package: Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Hours: Full time (37.5 hours) Monday to Friday

Sector: Packaging Distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst continuing to evolve and grow. Our fast-paced, results-driven approach provides genuine opportunities for development, progression and achievement. Every colleague has the opportunity to influence our success, helping us deliver outstanding service and innovative packaging solutions to customers across the UK.

The Customer Service Team Leader Role

This is a key leadership role within one of our packaging distribution operations. You will lead, develop and motivate our local office based team, ensuring exceptional customer service, strong commercial performance and effective day-to-day sales office supervision.

You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high-performance culture focused on customer satisfaction, profitability and continuous improvement.

This role offers an excellent opportunity for an experienced internal customer service/sales leader who enjoys directly coaching people, improving performance and contributing directly to business success.

What you will bring

We welcome applications from commercially minded sales leaders who can demonstrate success within a fast-paced customer service/internal sales, distribution, merchanting or wholesale environment.

You will ideally offer:
Previous experience leading, coaching and developing an office based customer service and/or internal sales team

A strong understanding of customer service and sales office operations, customer account management and commercial decision-making

Experience setting objectives, monitoring performance and driving continuous improvement

The ability to motivate teams to achieve sales, margin and service targets

A track record of building strong customer relationships and identifying opportunities to grow account spend

Confidence handling customer escalations and resolving issues professionally

Experience supporting and working alongside field-based sales colleagues

Strong commercial awareness and the ability to balance customer satisfaction with profitability

Excellent communication, organisation and people management skills

Strong IT capability, including CRM systems and Microsoft Office applications

Knowledge of packaging products or experience within the packaging sector would be advantageous but is by no means essential.

What you will get

We provide a competitive basic starting salary and operate a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional Holiday Purchasing Scheme (run annually)

Contributory pension scheme

Free parking at the majority of our site locations

Annual paid volunteering day

Company car or cash allowance for qualifying roles

Employee Assistance Programme

Extensive training, development and progression opportunities

Employee discount scheme

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced HR policies relating to employee rights and entitlements

Long service awards

Charitable giving options

Financial support with eye tests and prescription glasses for DSE users

EE Mobile discount scheme

Candidate referral scheme

Your future with us

Here at Macfarlane Group, you have the opportunity to shape your own career. As a large national business, internal progression and mobility are key parts of our success. Through structured development pathways, leadership programmes and recognised external training, we support colleagues to achieve their full potential and progress their careers.

How to apply

All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

customer service team leader jobs in reading

Customer Service Team Leader

Complaints Team Leader

Customer Service Team Lead

Customer Experience Lead

Customer Resolutions Team Manager

Canvassing Team Manager – Milk & More- Residential

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Charging, Recovery and Monitoring Manager - Client Finances Team

Sales Lead

Maintenance Team Leader

Team Leader

HomeCare Customer Lead x2

Product Team Leader

Food Ventures D2C Lead - UK

Senior Regional Field Team Manager

Lead Agent

Sales & Service Team Manager

Trading Lead

Lead, AI Transformation (12 Month FTC)

Lead Outdoor Learning Instructor (Alternative Learning)

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