Contact centre call handler Work, Jobs in Repton, Dby (with Salaries)

Patient Services Advisor - Call Handler
Aspiro Healthcare —Derby
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
Contact Centre call Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Full-time
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
Home Claims Handler
Hastings Direct —Leicester
- From £26,550 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
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Patient Services Advisor - Call Handler
Aspiro Healthcare —Derby
Answering incoming telephone calls and online patient requests. You will be a first point of contact for patients as a Call Handler accessing Aspiro Healthcare…
£12.71 an hour
Quick apply
Contact Centre call Handler
TTS360 —Burton-On-Trent
In this role, you will be the first point of contact for our clients and their customers, providing exceptional customer service and support throughout FNOL (…
From £23,000 a year
Quick apply

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Patient Services Advisor - Call Handler

Aspiro Healthcare
Derby

Quick apply

Job details

Part-time | Full-time
£12.71 an hour

Benefits

Free parking
Free flu jabs
Company pension
Company events
Sick pay

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Clinical record keeping
SystmOne
Customer service
Patient appointment coordination
GCSE
Microsoft Office Suite
Patient service
Microsoft Office
Appointment booking and call handling
Organisational skills
Customer support
Communication skills

Full job description

Do you thrive in a busy environment, enjoy helping people, and have excellent communication skills?

Aspiro Healthcare is looking for enthusiastic Patient Services Advisor to join our friendly and supportive team within the Contact Centre, we have shifts available between Mondays - Fridays, 7.45am to 1.45pm and/or 1.40pm to 6.40pm. You will be a first point of contact for patients as a Call Handler accessing Aspiro Healthcare services by telephone and through digital platforms. You will provide a professional, compassionate and efficient service, helping patients access the most appropriate clinician, service or care pathway.

This is a rewarding front-line role where you will be the first point of contact for patients, helping them access the right care at the right time. Every day is different. You'll be speaking with patients, managing appointments, supporting our clinical teams and ensuring patients receive a professional, compassionate and efficient service.

What you'll be doing

As a Patient Services Advisor, you'll play a vital role in helping patients navigate healthcare services by:

Answering incoming telephone calls and online patient requests
Managing appointments, including booking, amending and cancellations
Supporting patients using our online consultation platform
Signposting patients to the most appropriate clinician or service
Handling patient enquiries in a professional and empathetic manner
Accurately recording information on our clinical systems
Liaising with GPs, hospitals and other healthcare providers
Recognising urgent patient needs and escalating appropriately
Providing information on practice services and healthcare pathways

What we're looking for

We're seeking someone who can remain calm under pressure whilst delivering outstanding customer service.

Essential Skills & Attributes

Excellent communication and listening skills
Strong customer service experience
Ability to multitask and problem-solve effectively
Good IT skills, including Microsoft Office
Professional, friendly and approachable manner
Ability to work independently and as part of a team
Strong organisational skills and attention to detail
Commitment to confidentiality and patient privacy
Adaptable and willing to learn new systems and processes

Desirable

Experience working within GP Practice or Primary Care settings
Knowledge of SystmOne
Full UK driving licence

Why join Aspiro Healthcare?

At Aspiro Healthcare, our patients are at the heart of everything we do. We pride ourselves on creating a positive working environment where colleagues are supported, valued and encouraged to develop their skills.

We offer:

A supportive and welcoming team culture
Opportunities for training and development
A varied and rewarding role
The chance to make a real difference to patient care
Modern systems and innovative ways of working

Apply Now

If you're passionate about helping people, enjoy working in a fast-paced environment and want to be part of a team dedicated to delivering exceptional patient care, we'd love to hear from you.

Join Aspiro Healthcare and help us deliver outstanding care and access for our patients every day.

Job Types: Full-time, Part-time

Pay: £12.71 per hour

Benefits:

Company events
Company pension
Free flu jabs
Free parking
Sick pay

Ability to commute/relocate:

Derby DE23 3TX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

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contact centre call handler jobs in repton, dby

Patient Services Advisor - Call Handler

Contact Centre call Handler

Contact Handler

Credit Hire Advisor

Home Claims Handler

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