Support analyst Work, Jobs in Ribchester, Lan (with Salaries)

Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Lancaster University —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Remote
1d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
12d
Laboratory Sampling Section Technician (Trainee Nuclear Material Accountant)
Westinghouse Electric Company —Preston
- Quality control
- Employee assistance programme
- Life insurance
Tax Analyst
EG On The Move Ltd —Blackburn
- Up to £45,000 a year
- 8 hour shift
- Analysis skills
- Tax experience
- Free parking
- Annual leave
Quick apply
11d
ABA Tutor
Advance Therapy —Preston
- £15 - £22 an hour
- Part-time
- Applied behaviour analysis
- English
- Master's degree
- Free parking
Quick apply
13d
QC Project Analyst
Dechra Pharmaceuticals PLC —Skipton
- £32,000 - £37,000 a year
- Monday to Friday
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Senior Business Systems Solutions Analyst
Chubb Fire & Security —Blackburn
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Marketing
- SharePoint
- Free parking
- Store discount
Quick apply
Database Specialist
Sustainable Energy First —Fulwood
- £25,353 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Data entry
Quick apply
2h
Data Analyst
East Lancashire Learning Group —Accrington
- Up to £35,626.51 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Free parking
- Annual leave
7d
Junior Web QA Tester
LGC Group —Bury
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
6d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
Technical Illustrator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Communication skills
- Life insurance
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Life insurance
Payroll Analyst
Westinghouse Electric Company —Preston
- Remote
- English
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Data Quality Analyst
Rochdale Boroughwide Housing —Rochdale
- £40,423 a year
- Full-time
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
1d
ServiceNow Business Analyst
BAE Systems —Preston
- £40,000 a year
- Product management
- Agile
12d
Workforce Information Analyst
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- Analytics
- Annual leave
- Employee discount
20h
Change Manager
Blackburn with Darwen Council —Blackburn with Darwen
- £45,091 - £49,282 a year
- Full-time
- Continuous improvement
1d

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Applications Support Analyst

Slingco -
Rossendale

Quick apply

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Gym membership

Qualifications

Technical troubleshooting
Power BI
Incident queue management
ERP systems
ERP software
Change management
Technical support incident logging
IT incident logging
Application support
Root cause analysis
Microsoft Dynamics 365 Business Central
Incident log maintenance
Communication skills

Full job description

COMPANY BACKGROUND:

SLINGCO is an award-winning supplier of high-quality tools and accessories for the installation and handling of cable, with over 40 years of industry heritage. We serve customers in over 70 countries worldwide from our head office in Lancashire, UK, and bases in Georgia, USA, and Bengaluru, India.

Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military – there’s no room for error. That’s why we do everything with the utmost care and precision.

We design and manufacture to the highest specifications and test to destruction. If our products don’t meet and exceed the most stringent national and international standards, they’re not good enough for our customers.

At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values.

BENEFITS:

Salary Dependant on Experience
30 days’ annual leave including Bank Holidays, rising to 35 with service
Option to buy 5 additional holidays
Your birthday off
Hybrid working options
Enhanced employer pension contribution
Life assurance cover x4 salary
Gym membership
Cycle to work scheme
Employee loan scheme
Employee Assistance Programme (EAP)

POSITION SUMMARY:

We’re looking for an Applications Support Analyst to be the first point of contact for Slingco’s line of business applications, including our ERP (Microsoft Dynamics 365 Business Central), CRM and HR systems, alongside the wider applications estate.

Reporting to the IT Director, you’ll own the change log end to end – reviewing requests, proposing solutions, securing sign-off, and working with third-party vendors to deliver changes safely and reliably. You’ll get under the skin of how the business uses its systems, spot recurring problems before they become bigger ones, and take ownership of fixing them at the root. You’ll also support project teams in delivering smaller projects, help end users get the most from our Power BI reports and dashboards, and act as the bridge between project delivery and business-as-usual (BAU) support.

This is a great opportunity for someone who enjoys variety, likes solving problems properly rather than papering over them, and wants to build genuine ownership of how our core business systems are run and improved.

KEY DUTIES & RESPONSIBILITIES:

1st Line Application Support:

Act as the first point of contact for support queries across all line of business applications, including ERP (Business Central), CRM, HR and other core systems
Triage, log and prioritise incidents and requests, resolving what you can directly and escalating what you can’t
Keep users informed and set realistic expectations on progress and resolution
Maintain clear, accurate records of issues, fixes and workarounds for future reference

Change Management

Own and manage the change log across line of business applications, including ERP, CRM, HR and related systems
Review incoming change requests, clarify requirements and assess impact and feasibility
Propose practical solutions and options, balancing business need against cost, risk and complexity
Seek appropriate sign-off before changes progress, keeping stakeholders engaged throughout
Maintain a clear audit trail of decisions, approvals and outcomes

Vendor & Delivery Management

Work with third-party vendors and implementation partners to scope, plan and deliver approved changes
Manage vendor deliverables against agreed timescales, quality and cost
Test and validate changes before they go live, ensuring they meet the original requirement
Coordinate go-live activity and communicate changes to affected users

Continuous Improvement & Problem Management

Identify opportunities to improve how Business Central, CRM, HR and other line of business applications are configured and used
Spot recurring problems and patterns in support tickets, and own their root-cause resolution rather than repeat fixes
Build and maintain documentation, process notes and known-issue guides to reduce repeat incidents
Feed insight from day-to-day support into the wider change and improvement backlog

Project Support & BAU Handover

Support project teams in the delivery of smaller projects involving Business Central, CRM, HR and other line of business applications
Provide application and process input during project design, testing and rollout
Act as the named source for transitioning completed project work into business-as-usual support
Ensure new functionality is properly documented and supportable before handover is accepted

Power BI End User Support:

Provide first line support to end users on existing Power BI reports and dashboards – access, navigation, filtering and basic troubleshooting
Investigate and resolve data, refresh and connectivity issues affecting published reports, working with the Data team where needed
Help users understand and interpret the reports available to them, signposting requests for new dashboards to the appropriate team

PERSON SPECIFICATION:

Experience providing 1st line support across line of business applications – ideally including ERP (Microsoft Dynamics 365 Business Central or similar), CRM and HR systems
Demonstrable experience managing a change process – logging, assessing, prioritising and tracking changes through to sign-off
Comfortable working directly with third-party vendors to scope and deliver changes
A methodical, root-cause approach to problem solving rather than quick fixes
Experience supporting or contributing to project delivery, and handing work cleanly into BAU support
Strong communication skills, able to explain technical issues clearly to non-technical stakeholders
Well organised, with the discipline to maintain accurate logs, documentation and audit trails
A proactive, ownership-driven mindset – someone who takes issues through to resolution rather than passing them on
Familiarity with Power BI from an end-user perspective – able to support users with existing reports and dashboards (report building not required)

Quick apply

Refine Your Search

support analyst jobs in ribchester, lan

Applications Support Analyst

Service Desk Analyst

Weekend Customer Service Advisor

Laboratory Sampling Section Technician (Trainee Nuclear Material Accountant)

Tax Analyst

ABA Tutor

QC Project Analyst

Senior Business Systems Solutions Analyst

Database Specialist

Data Analyst

Junior Web QA Tester

IT Support Analyst

Technical Illustrator

Market Analyst

PMO Project Controls Analyst - Defence

Payroll Analyst

Data Quality Analyst

ServiceNow Business Analyst

Workforce Information Analyst

Change Manager

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