Helpdesk administrator Work, Jobs in Rochester, Ken (with Salaries)

Helpdesk Administrator
CC Cousins —Rochester
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12h
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
8d
Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Facilities Support Administrator - Maidstone, ME14 5PP
Apleona —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
11d
Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Microsoft Excel
- Maintenance
4d
Electrical Engineer
Kier Group —Weald
- Part-time
- Hybrid work
- Flexible schedule
Mechanical Engineer
Kier Group —Weald
- Part-time
- Hybrid work
- Travel
- Flexible schedule
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply

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Helpdesk Administrator

CC Cousins -
Rochester

Quick apply

Job details

Permanent | Full-time
£26,500 a year
12 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Data entry
IT
Communication skills

Full job description

Helpdesk Administrator

Full-Time | Monday to Friday

Location: Medway City Estate

Company: CC Cousins

Salary: £26,500per annum

On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)

Who we are:

We are a leading facilities maintenance company seeking a Full-Time Helpdesk Administrator to join our vibrant office team. In this role, you will play a key part in ensuring a smooth, efficient, and professional experience for our clients and subcontractors. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs), costing subcontractor quotes and updating our CRM systems.

Key Responsibilities

Answer incoming calls from clients, surveyors, and subcontractors
Respond to emails promptly and professionally
Cost subcontractor quotes and issue weekly surveyor quotes
Send and track weekly surveyor quote chasers
Processing outstanding quotes with surveyors to prevent delays
Raise jobs on Job Logic (our CRM/CAFM system)
Update Elogbooks system daily
Type surveyor quotes with excellent spelling and grammar
Complete and submit weekly statistics and reports
Serve as the first point of contact for incoming facilities-related service requests (via phone, email, or helpdesk system)
Accurately log all calls onto our bespoke system to ensure all call outs are accurately tracked
Prioritise and assign tasks to appropriate department, based on urgency and complexity

Key Skills and Attributes

Communication: Clear, professional telephone manner and strong written communication
Customer Service: Courteous and efficient handling of all calls and correspondence
Organisation: Ability to manage multiple priorities and meet deadlines
Attention to Detail: Accuracy in data entry, quoting, and documentation
Administrative Skills: Competence in document preparation and record-keeping
IT Proficiency: Skilled in Microsoft Office (Excel, Outlook, and Word)
Professionalism: Discreet, reliable, and trustworthy when handling confidential information

If you’re dedicated, reliable, and motivated, we’d love for you to join our team and help us deliver the excellent service CC Cousins is known for.

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

Company pension
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk administrator jobs in rochester, ken

Helpdesk Administrator

Junior IT Support Engineer – MSP Helpdesk - Full Time

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