Facilities helpdesk Work, Jobs in Rochford, Ess (with Salaries)

Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
7d
FM Supervisor
OCS Group —Witham
- Monday to Friday
- Management
- Computer literacy
- Supervising experience
Quick apply
10d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Site Manager
Pinnacle Group —Swanscombe
- £38,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
7d
Senior Technology Support & Solutions Specialist
Colchester City Council —Colchester
- £34,681 - £40,612 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
2d
FM Technician
Norse Group LTD —Medway
- £29,534.42 a year
- Full-time
- Time management
Area Maintenance Technician - Essex
City Facilities Management (UK) —Chelmsford
- £30,000 a year
- Overtime
- Employee discount
- Life insurance
Contract Manager – Lords
Artic Building Services —Dartford
- Full-time
- HVAC
- Organisational skills
- Contracts
- Referral programme
12h

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FM Supervisor
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Ideally have a minimum of 3 years supervisory or acting supervisory experience in building maintenance and or Facilities management.
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facilities helpdesk jobs near rochford, ess

Customer Service Advisor - Part Time, Fixed Term Contract

Cloud -
Colchester

Quick apply

Job details

Permanent
£15,862.08 a year
7 days ago

Benefits

Life insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Communication skills

Full job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues. We are recruiting a part-time CSA working 24 hours per week on a fixed term contract of 14 months.

What you'll be doing day to day

Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
Manage inbound calls against agreed SLA's.
Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
Escalating issues as necessary and in a timely manner to the relevant people.
Investigate all maintenance tasks that are sitting in backlog to find a resolution.
Support all queries seeking out the appropriate point of contact.
Ensure customer service levels are met and exceeded.
Follow and stay up to date with internal changes to process

What you'll bring to the table

You'll have at least one year of customer service experience, ideally in a helpdesk environment. You'll have great interpersonal skills and good written communication.

Why join us

You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-paced and driven company, you'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:

Salary: £15,862.08 per annum
Remote working to help you achieve a balanced life.
25 days holiday increasing after 2 years’ service and an extra day on your birthday!
Health Cash Plan to look after your physical and mental health.
Enhanced Maternity, Adoption and Paternity pay
Wellbeing support, confidential helpline, and counselling
Retail cashback and discounts because who doesn’t love saving money?
Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift.

This role is working 24 hours per week, 3 days per week (8 hour days excluding lunch) following a rotational shift pattern.

As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day at our office in Colchester, Essex. We're a nice bunch though so you should have fun!

Quick apply

Refine Your Search

facilities helpdesk jobs in rochford, ess

Customer Service Advisor - Part Time, Fixed Term Contract

FM Supervisor

Facilities Helpdesk Administrator

Customer Service Advisor

Site Manager

Senior Technology Support & Solutions Specialist

FM Technician

Area Maintenance Technician - Essex

Contract Manager – Lords

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