Tier 2 customer support engineer Work, Jobs in Roding (with Salaries)

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Tier 2 Customer Support Engineer

Leonardo S.p.A. -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Azure
Inbound customer enquiry call handling
Stakeholder liaison
iOS
Ticket management
SQL querying
Maintenance
Microsoft Office
SQL
Ticket management systems
Technical support incident logging
Technical writing
Planned Preventative Maintenance (PPM) implementation
Mac OS
Customer support
VMWare
Linux
Communication skills
Microsoft Azure
Planned maintenance
Intune
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working with Occasional Customer Site Visits

Responsible to: Helpdesk Manager

Job Purpose: Becrypt is seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.

Principal duties and responsibilities:

Accurately log tickets in Becrypt’s ticketing system
Ensure that a high level of customer service and support is provided in line with agreed SLAs
Provide assistance and support to colleagues in IT related matters
Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized operational projects
Diagnose and resolve technical issues
Handle escalated calls from first/second line members
Liaise with System Administrators
Provide support to users via telephone, email and remote tools
Assist with the creation, maintenance, and improvement of technical documentation and knowledge base articles
Ad-hoc on-site visit may be required
Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Essential

Ability to multitask, prioritise tasks and work well under pressure
Confident, clear and professional telephone manner
Excellent written and verbal communication skills
2 years’ experience in a similar role
A genuine interest in technology and a willingness to learn
Working proactively as part of a team or alone

Desirable

Experience in Application Support

Knowledge of:

Linux
Microsoft Windows Server Management
SQL
Mac/iOS
VMWare

Exposure to, and support of, cloud-based services:

Microsoft Office 365
Microsoft Azure/ Intune

Apply Now

Refine Your Search

tier 2 customer support engineer jobs in roding

Tier 2 Customer Support Engineer

Network Engineer

Account Executive

Engineer MAM, PostProduction

Enterprise Account Executive

Mechanical Mate/Labourer

Operations Associate

Hospitality Solutions Consultant

Modern Workplace Engineer

Section Engineer

AWS Specialist Engineer- Remote

Operations Analyst

Street Lighting Supervisor

Principal Communications Engineer

AP Shift Engineer

Member of Technical Staff - IT Engineering

Inside Solutions Architect / Specialist

Product Designer

Lead Operations Engineer / Senior Operations Specialist

Sales Engineer

I want to receive the latest job alerts for tier 2 customer support engineer in roding

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