Night Supervisor
Worcester Whitehouse —Worcester
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Night Supervisor

Worcester Whitehouse -
Worcester

Quick apply

Job details

From £22,000 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Full job description

Night Supervisor

Worcester Whitehouse

Contract: Permanent
Salary: From £22,000.00

The Worcester Whitehouse Hotel is a 4 star, 84 bedroom hotel right in the heart of the historic city centre of Worcester. Built in the 16th century, this classic townhouse hotel is adjacent to Foregate Street train station and a short walk to many local attractions including the Worcester City Art Gallery and Museum, The hotel is perfectly located for both leisure and business guests, offering great conference and event facilities for up to 120 delegates, wedding facilities and a leisure club.

We are looking for a dependable and proactive Night Supervisor to support the Night Manager in overseeing hotel operations during the night shift. You will help ensure guest satisfaction, safety, and smooth functioning of all departments until the morning team arrives.

Key Responsibilities:

Assist the Night Manager in supervising all hotel operations during the night shift
Handle guest requests, complaints, and emergencies promptly and professionally
Support front desk activities, including late check-ins and early check-outs
Monitor security systems and conduct regular patrols to maintain safety
Coordinate with housekeeping, maintenance, and other departments to resolve night-time issues
Help prepare nightly reports and ensure accurate handovers to the day team
Ensure compliance with health, safety, and emergency procedures throughout the night
Maintain detailed logs of incidents, guest interactions, and operational matters
Provide supervision and support to night shift staff, promoting excellent service standards

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across the 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Home tech scheme
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
One celebratory day per year off
Retail Discounts
Complimentary on-site car parking whilst on duty
Complimentary membership to the health club (gym, sauna, steam room, spa and indoor pool)
Complimentary meals on duty
Complimentary tea/coffee on duty

Plese note, this is a LIVE OUT position