Customer support & client services Work, Jobs in Royston, Hrt (with Salaries)

Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Domestic Cleaner - Self Employed - Royston
Poppies Cleaning Services Royston —Royston
- £14 - £20 an hour
- Temporary
- English
- Travel
- In-person
Quick apply
7d
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Contract Administrator (part time)
Pinnacle Group —Cambridge
- £14,133.60 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Critical Care Transport Assistant
St John Ambulance —Cambridge
- £29,375 a year
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Client Services Executive
AFH Financial Group —Bishop's Stortford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Estate Agent. Lister, valuer, Negotiator
Satchells Estate Agents —Baldock
- £35,000 - £50,000 a year
- Sales
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Cambridge, Front of House & Security Brand Ambassador (STARS)
Securitas —Cambridge
- £17.05 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
5d
Care & Compliance Coordinator
Bedfordshire Supported Housing Ltd —Bedford
- £16 - £18 an hour
- Full-time
- Microsoft Office
- Care plans
- Annual leave
- Referral programme
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Advisor
Places for People —Cambridge
- £28,072.85 a year
- Microsoft Word
- Customer service
- University
- Employee discount
10d
Community Care Assistant
Right at Home Stevenage, Bishop's Stortford & Braintree —Bishop's Stortford
- £14.20 - £14.40 an hour
- Part-time
- Store discount
- Paid training
Quick apply
Accounts Assistant- Sales
M Group —Cambridge
- Microsoft Office
- Annual leave
- Employee assistance programme
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Legal Assistant x 2
St Albans City & District Council —St Albans
- £32,790 - £35,163 a year
- Full-time
- Hybrid work
- English
- Contracts
- Agile
- Annual leave
PRM Driver (Ambi Lift & Minibus Driver)
ABM UK —Stansted
- £16.48 - £17.13 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
Reservations Executive
The Citystay Group —Cambridge
- Full-time
- Hospitality
- Organisational skills
- Guest services
- Free parking
- Health & wellbeing programme
Quick apply
13d
Employability Growth Executive
Reed In Partnership —Stevenage
- £31,500 - £36,500 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Operations & Office Administrator
Energise Energy Solutions —Bedford
- £27,500 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Human resources
- Free parking
- Annual leave
11d

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customer support & client services jobs near royston, hrt

Resident Engagement Coordinator

Innovus -
Bedford

Quick apply

Job details

Fixed term contract
Up to £30,000 a year
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Report writing
Microsoft Excel
Project coordination
Presentation skills
Organisational skills
Communication skills

Full job description

Job Role: Resident Engagement Coordinator

Location: Field with occasional office attendance

Hours: 35 hours per week - Monday to Friday

Contract Type: 12 month Fixed Term Contract ( Maternity Cover)

Salary: £30,000 per annum plus benefits

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

The Resident Engagement Coordinator is responsible for contributing to the delivery of high-quality resident engagement consultancy services across a portfolio of high-rise buildings.

This role involves the production of bespoke resident engagement strategies, undertaking compliance reviews of existing resident engagement approaches against Building Safety Act requirements and industry best practice, and supporting clients to deliver effective resident consultations during the process.

Working closely with clients, managing agents and housing associations, the Resident Engagement Coordinator will help coordinate consultation activities, analyse feedback and engagement outcomes, and produce clear, insightful assessment reports and recommendations. The role also includes supporting the delivery of client workshops to present findings, discuss opportunities for improvement, and drive continuous enhancement of resident engagement practices. Through these activities, the Resident Engagement Coordinator will contribute to stronger resident participation, regulatory compliance, and positive stakeholder relationships.

Position in Organisation

This role reports to the Resident Engagement Manager.

Main Responsibilities

Contribute to the production of consistently high-quality engagement strategies
Develop and tailor each engagement strategy, based on resident and client feedback
Conduct reviews and assessments of existing resident engagement strategies to evaluate compliance with relevant legislation, regulatory requirements and industry best practice.
Support clients in planning, coordinating and delivering resident consultation exercises across a range of residential developments.
Liaise with clients, managing agents, residents and other stakeholders to ensure consultations are delivered effectively and in accordance with agreed objectives.
Identify gaps, risks and opportunities for improvement within resident engagement frameworks and provide practical recommendations.
Analyse resident feedback, consultation responses and engagement data to identify trends, themes and areas for improvement.
Produce high-quality assessment reports, consultation findings reports and client-ready recommendations.
Support the delivery of client workshops, presentations and stakeholder meetings to communicate findings and facilitate discussion on resident engagement improvements.
Assist in developing engagement action plans and implementation recommendations arising from strategy reviews and consultation outcomes.
Ensure all consultancy outputs are delivered to a high professional standard, within agreed timescales and in line with Innovus quality expectations.
Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

Excellent communication and presentation skills
Ability to analyse qualitative and quantitative feedback and present findings clearly and concisely.
Experience using Microsoft Forms, Microsoft Excel, PowerPoint and Word
Strong report-writing skills with experience producing client-facing documents and recommendations.
Experience facilitating client meetings.
Strong organisational and project coordination skills with the ability to manage multiple projects and deadlines.
Understanding of leasehold management is desirable
Understanding of the Building Safety Act 2022 and resident engagement requirements is desirable.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

#123

Pay: Up to £30,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer support & client services jobs in royston, hrt

Resident Engagement Coordinator

Domestic Cleaner - Self Employed - Royston

IT Workplace Specialist

Contract Administrator (part time)

Critical Care Transport Assistant

Client Services Executive

Estate Agent. Lister, valuer, Negotiator

Cambridge, Front of House & Security Brand Ambassador (STARS)

Care & Compliance Coordinator

Associate Business Development Manager

Customer Service Advisor

Community Care Assistant

Accounts Assistant- Sales

Service Desk Analyst

Assisted Travel Check-In Agent / Host

Legal Assistant x 2

PRM Driver (Ambi Lift & Minibus Driver)

Reservations Executive

Employability Growth Executive

Operations & Office Administrator

I want to receive the latest job alerts for customer support & client services in royston, hrt

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