Customer service desk Work, Jobs in Rugby (with Salaries)

Desk Based Account Manager
Hafele UK Ltd —Rugby
- £30,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Operations Specialist
Frimpeks Ltd —Market Harborough
- £27,000 - £31,000 a year
- Full-time
- Sales
- ERP systems
- In-person
- Free parking
- Annual leave
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
Business Development Executive
X2 (UK) Ltd —Hinckley
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
12d
Technical Support Analyst
NEXT —Leicester
- From £31,824 a year
- Full-time
- Microsoft Office
- SQL
- Organisational skills
- Free parking
- Employee discount
11d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
11d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
8d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Recreational Assistant
Edu-Lettings UK Ltd —Kettering
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
Reception/Administrator
Greens Norton and Weedon Medical Practice —Northampton
- From £12.71 an hour
- Full-time
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
Quick apply
1d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Assistant Sales Desk Manager
BauWatch Group —Northampton
- £38,000 - £42,000 a month
- Full-time
- Sales
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
4d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Organisational skills
- Contracts
Quick apply
Development Coach
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
5d
Business Client Service Specialist
HSBC —Leicester
- £24,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Work from home
Quick apply
6d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Disease Claims Handler
Davies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d

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Desk Based Account Manager

Hafele UK Ltd -
Rugby

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
12 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
On-site parking

Qualifications

CRM software
Sales
Microsoft Office
Business development
Organisational skills
Account management
Communication skills
Time management

Full job description

Desk Based Account Manager

Permanent, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Based on Site at our offices in Rugby, Warwickshire

Your new Company:

At Häfele UK, we're more than a supplier of furniture fittings, ironmongery and hardware solutions. As part of the global Häfele Group, we support customers across the trade, manufacturing, construction and interiors sectors with innovative products, industry expertise and exceptional service.

Your new role:

Our sales teams play a crucial role in building lasting customer relationships and helping businesses grow. Joining our Desk Based Sales team means becoming part of a collaborative, high-performing environment where success is recognised, development is encouraged and internal progression is a genuine reality. In fact, this opportunity has arisen due to an internal promotion, demonstrating the career pathways available within the business.

As a Desk Based Account Manager, you'll take ownership of a portfolio of existing, dormant and new customer accounts, helping to strengthen relationships, identify opportunities and drive sales growth.

This is a fully phone-based sales role where you'll spend much of your day speaking with customers, understanding their needs and proactively introducing products and solutions that add value to their business. While outbound activity is a key part of the role, the focus is largely on developing existing relationships, re-engaging dormant customers and nurturing opportunities rather than cold calling from scratch.

Key Responsibilities:

Manage and maintain a sales pipeline, ensuring opportunities are accurately tracked and progressed through each stage of the sales cycle
Building and maintaining strong customer relationships by phone and digital channels.
Re-engaging dormant accounts and developing new customer accounts.
Promoting and selling Häfele's products and services.
Managing customer enquiries and providing solutions that meet customer needs.
Achieving sales, profit and activity targets.
Maintaining accurate CRM records and follow-up activity.
Working closely with colleagues across the wider sales and support teams.

What you’ll need to succeed:

We're looking for a motivated sales professional who enjoys building relationships, spotting opportunities and achieving targets.

Ideally, you'll have:

Proven experience in a sales, account management or business development role.
Confidence speaking with customers over the phone throughout the day.
Excellent communication, influencing and relationship-building skills.
Strong organisational and time management skills.
Experience using CRM systems and Microsoft Office.
A proactive, resilient and target-driven approach.
The ability to analyse customer needs and recommend suitable solutions.

Experience within the furniture, interiors, construction, manufacturing or related product sectors would be advantageous, although it's not essential.

What you’ll get in return:

· Basic starting salary £30,000 + uncapped quarterly commission + annual bonus (OTE £34,100 per annum)

· Benefits including:

o Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme

o Healthcare – Westfield Health Cashplan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance

o Discounts: Huge range of shopping and activity discounts available through Westfield Rewards

o Pension Scheme

o Stock Discounts

· Learning and Development opportunities

· Paid volunteering days

This role would suit someone early in their sales career who already has some proven sales experience and is looking to develop into a more strategic account management position. It could also be an excellent opportunity for an Internal Sales Executive, Telesales Executive, Sales Advisor, Business Development Executive or Account Manager seeking a larger customer portfolio, structured development and clear progression opportunities.

You'll be successful in this role if you enjoy spending your day speaking with customers, are motivated by sales targets and relationship building, and are keen to grow your career within a business that invests in and promotes its people.

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday, however, flexibility will be required for this role. The role is being offered as site based at our fantastic offices in Rugby, Warwickshire.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at [email protected].

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Employee discount
Life insurance
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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