Application support | stevenage, Work, Jobs in Saffron Walden, Ess (with Salaries)

Technical Publications Application Support | Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Continuous improvement
- Travel
AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
Hospitality Co Ordinator
Sodexo —Stevenage
- £14 an hour
- Full-time
- Microsoft Word
- Organisational skills
- Guest services
- Free parking
Quick apply
9d
Sales Assistant at Tesco
The Entertainer at Tesco —Stevenage
- £11.15 - £12.71 an hour
- Overtime
Quick apply
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
L2/L3 Support Engineer-Project & Resource Management COTS | Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Sales Advisor (Part-time)
CARECO UK LTD —Stevenage
- Up to £26,520 a year
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
13d
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Data Processing Administrator
Stevenage North Primary Care Network —Stevenage
- Part-time
- Medication administration
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
ERSOU - CTP - Police Staff - Scale 6 - Operational Planner - Surveillance
Cambridgeshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
Assistant Service Manager
FRANK G. GATES LIMITED —Stevenage
- From £36,000 a year
- Full-time
- Computer literacy
- Team management
- In-person
- Employee discount
Quick apply
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Business Support Officer
MBDA —Stevenage
- £28,000 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
TSB | Customer Service Consultant | Grade B | Branch Banking | Stevenage | 12 month FTC
046 TSB UK —Stevenage
- £24,700 a year
- Full-time
- Banking
6d
ERSOU - CTP - Police Staff - Scale 6 - Operational Planner - Surveillance
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
ERSOU - CTP - Police Staff - Scale 6 - Operational Planner - Surveillance
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer
Cambridgeshire Constabulary —Stevenage
- £42,612 a year
- Weekend availability
- Leadership
Support Engineer| Jira & Confluence| UK
Infosys —Stevenage
- Maintenance
- Analysis skills
- Continuous improvement

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Technical Publications Application Support | Stevenage, UK

Infosys -
Stevenage

Apply Now

Job details

Qualifications

Technical troubleshooting
XML
Enterprise software
IT service management
Database administration
Analysis skills
Continuous improvement
Ticket management systems
Content management
Application support
XSLT
Root cause analysis
Communication skills
Analytics

Full job description

Role – Technical Publication (TechPub) application support
Technology – CSDB platforms
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary

The Technical Publications Application Engineer is responsible for the support, administration, maintenance, enhancement, and continuous improvement of Technical Publications systems and applications across the enterprise. This role serves as the technical subject matter expert for Technical Publications platforms, supporting end-to-end authoring, validation, publishing, content management, and distribution processes.

The successful candidate will possess experience in Technical Publications standards, including XML-based authoring environments, CSDB management, publishing workflows, and integrations with Product Lifecycle Management (PLM) and enterprise systems. The role requires a combination of application support, systems administration, troubleshooting, process optimization, stakeholder engagement, and technical solution delivery.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide application support and administration for Technical Publications platforms and associated toolsets such as Boeing Spectrum Publisher Inmedius, RWS XPP, TrilogiView, TrilogiBuild, MediaWiki
Investigate, diagnose, and resolve complex application, workflow, and publishing issues.
Perform root cause analysis and implement permanent corrective actions.
Support incident, problem, and change management activities.
Monitor system performance, availability, and application health.
Coordinate with software vendors and internal IT teams to resolve technical issues.
Act as a Subject Matter Expert (SME) for technical publication processes.
Administer and maintain Common Source Database (CSDB) environments.
Support automated and manual publishing processes, application upgrades, patches, and new releases.

Required Skills/Experience:

Proven experience in supporting Technical Publications applications in Aerospace, Defence, Rail, Automotive, or similar regulated industries.
Experience supporting CSDB platforms.
Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications; exposure to multiple tools such as Boeing Spectrum Publisher Inmedius, RWS XPP, TrilogiView, TrilogiBuild, MediaWiki or similar is preferred.
XSLT and XML technology knowledge is preferred.
Document publishing workflow knowledge and Aerospace documentation experience are good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

application support | stevenage, jobs in saffron walden, ess

Technical Publications Application Support | Stevenage, UK

AMS OpenText COTS Application Support| Stevenage, UK

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ERSOU - CTP - Police Staff - Scale 6 - Operational Planner - Surveillance

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ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer

Support Engineer| Jira & Confluence| UK

I want to receive the latest job alerts for application support | stevenage, in saffron walden, ess

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