It Work, Jobs in Saint Ives, Cam (with Salaries)

Technical Support Engineer
Cambrionix —Cambridge
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Free parking
- Life insurance
Quick apply
9d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
IT & Information Security Management System Coordinator
Cambridge Intelligence —Cambridge
- Hybrid work
- Google Suite
- Organisational skills
- Leadership
- Annual leave
Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
- Communication skills
12d
1st Line IT Support Engineer
Bidwells —Cambridge
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
8d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
14d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
IT Infrastructure & Cloud Consultant
HBP Group —Peterborough
- £40,000 - £45,000 a year
- Full-time
- Azure
Quick apply
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- SharePoint
- Computer skills
- Communication skills
Quick apply
6d
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- CRM software
- Writing skills
- English
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Senior IT Infrastructure & Cloud Consultant
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
Quick apply
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Network Administrator (Net Admin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply

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Technical Support Engineer

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Discounted or free food
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
cURL
Firmware
Computer hardware
Scripting
Technical writing
APIs
Mac OS
Software testing
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Debugging
Help desk

Full job description

Cambrionix is the world leader in manufacturing intelligent USB hubs, enabling mass mobile device management. We take pride in creating the fastest and most reliable USB hubs on the planet, trusted by some of the largest tech companies and biggest brands globally.

This role will take responsibility for key support activities across both hardware and software products. It is hands-on, and will involve working with the development teams, and focusing on improving the support experience for customers and internal users. You will be acting as the link between customer support and Engineering.

Validating technical issues, supporting ongoing testing, and contributing to user-facing documentations that enhances product clarity and usability, will be key requirements of the role.

Key Responsibilities

· Support Ownership
Manage technical support cases, identify recurring issues, and contribute to the ongoing improvement of support processes. Working directly with customers to understand technical problems and help resolve them

Hands-On Troubleshooting
Working with Engineering/Product teams to diagnose and resolve issues. Reproduce and investigate bugs using real hardware and software configurations and provide clear reports to engineering for resolution.

Use of Technical Tools
Apply working knowledge of cURL, HTML, and CSS tools to assist with debugging, API testing, and resolving web-based issues.

Create and Maintain Documentation
Write user guides, support articles, and technical documentation to assist both internal teams and external users.

Assist with Engineering Testing
Support the engineering team with product testing, diagnostics, and quality assurance tasks during development cycles. Identify trends and recurring issues and feed insights back into Engineering and Product teams to improve the product and customer experience.

Some of the issue you will help to resolve could be:

· Hardware connectivity

· USB/device behaviour

· APIs and web-based issues

· Software configuration

· Firmware/software interactions

· Reproducing customer environments

· Diagnosing whether an issue is hardware, software or configuration-related

Skills and experience

· Technical support or engineering support role.

· Practical understanding of hardware/software integration and system troubleshooting.

· Basic coding or scripting familiarity (e.g. cURL, HTML, CSS).

· Strong problem-solving skills and attention to technical detail.

· Excellent written communication skills for creating support documentation.

Additional optional requirements

· Working across macOS, Windows, and Linux environments.

· Relevant technical qualification would be advantageous.

· USB device behaviour and power delivery troubleshooting.

· MDM tools or device provisioning processes (e.g. Apple Configurator).

The ideal candidate will be:

· Curious and willing to investigate problems rather than simply escalate them

· Comfortable working independently

· Patient and customer-focused

· Able to explain technical concepts clearly

· Collaborative and comfortable working with Engineering teams

Benefits include:

· 25 days holiday plus bank holidays

· Cycle to work and EV scheme

· Life assurance

· Private medical insurance

· Health care scheme

· Along with a great working environment and a fridge full of drinks and snacks - some of them healthy!

Why Join Us?

At Cambrionix, you’ll be at the forefront of a rapidly growing company. We value expertise, innovation, and a collaborative approach, providing an environment where you can thrive and grow your career. If you're ready to take on an exciting challenge and make an impact, we’d love to hear from you!

Pay: £38,000.00-£40,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

technical support : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

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