Contact centre collections advisor Work, Jobs in Salt, Sts (with Salaries)

Contact Centre Collections Advisor
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Business
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
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Boots —Stoke-on-Trent
- £13.92 an hour
- Weekend availability
- Employee assistance programme
- Employee discount

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Contact Centre Collections Advisor

Advantis
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Employee mentoring programme
Company pension
Company events
Employee assistance programme
Gym membership
Paid volunteer time
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Outbound debtor call management
Arrears management
Customer interaction
Outbound calling
Business
Communication skills
Negotiation

Full job description

Job Description:

At Advantis Credit, our Collections Agents are the heartbeat of what we do. You’ll be on the frontline – connecting with customers, breaking down stigmas around debt, and guiding them toward solutions that work for everyone. With 150 of our 250-strong team in Contact Centre Collections, this is where we live and breathe customer care.

What You’ll Do

Handle both inbound and outbound calls, expertly navigating conversations to collect overdue payments
Build rapport and empathy quickly, tailoring payment plans to individual circumstances
Use top-tier communication and negotiation skills to reach fair, respectful resolutions
Aim for “first call resolution” on every interaction, balancing speed with quality
Escalate complex queries and disputes to the right team when needed

Who You Are

A natural communicator who thrives on conversation and problem-solving
Empathetic and non-judgmental, valuing the diverse life experiences that shape different customer journeys
Resilient in a fast-paced, target-driven environment
Organised, with the ability to juggle multiple tasks and keep accurate records
Ready to turn challenging situations into rewarding outcomes

Why Advantis?

Joining Advantis means more than just a job. In Collections, you’ll:

Break down stereotypes and help people rewrite their financial story
Work alongside a passionate, diverse team that thrives on collaboration
Develop skills you can carry anywhere: negotiation, resilience, and customer excellence

We’re proud to cultivate our home-grown talent, and this role could be your stepping-stone into the business. As you master Collections, you’ll also uncover how every department works together. Many of our colleagues began as Collections Agents and have since progressed into diverse roles across the company. With a deep understanding of our core operations and the right attitude, there’s no limit to what you can achieve here.

What We Offer

A competitive salary of £27,000 per annum, plus the opportunity to earn a performance-related bonus.

A predictable, life-friendly rotational shift pattern that supports work-life balance:
o Week A: Monday–Friday, 08:00–16:30
o Week B: Monday–Friday, 10:30–19:00
o One Saturday in four: 09:00–13:00
Comprehensive induction and ongoing mentoring to make you an expert in credit and collections
A supportive culture where diversity of background and thought is celebrated
Gym membership contribution to help you stay active and healthy
Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
Two paid volunteering days per year to support a charity of your choice
A generous death in service benefit for peace of mind for you and your family
Employee Assistance Programme offering confidential support whenever you need it
On-site mental health first aiders to provide immediate care and support
Free access to on-demand dental services for your oral health needs
Long service awards that recognise and reward your dedication
Enhanced family leave policies to support growing families
A pension scheme to help secure your future
Regular employee awards, incentives and social events to celebrate success
Free on-site parking for your convenience
A corporate football team for friendly competition and team spirit
Free tea and coffee throughout the day to keep you fuelled
Annual eye tests and contributions to prescription glasses where needed
An accessible location, just a short walk from Stoke-on-Trent train station
A refer-a-friend scheme with rewards when your connections join our team

Ready to make a real impact and build your career? We want to hear from you! We are currently recruiting for our September cohort.

Pay: £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

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