Customer service representative Work, Jobs in Scotland (with Salaries)

Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Computer literacy
- Data entry
10d
Retail Customer Service Assistant
BP Retail —Inverurie
- Serving
- Café
- Annual leave
- Employee assistance programme
12d
Preferred Customer Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Computer literacy
- English
10d
Customer Service Representative
The Cigna Group —Greenock
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer skills
- Annual leave
Customer Service Agent
HarperCollins UK —Glasgow
- Hybrid work
Quick apply
11d
Customer Service Assistant - Aberdeen
Leeds Building Society —Aberdeen
- Front desk
- Cash handling
Customer Care Co-ordinator
Mortgage Advice Bureau —Edinburgh
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Senior Customer Service Advisor
Dumfries and Galloway Council —Stranraer
- £28,815 - £30,597 a year
- Weekend availability
- Team management
- Communication skills
- Employee discount
9d
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Service Agent
Menzies Aviation —Glasgow
- Part-time
- Customer service
- Computer literacy
- Cash handling
6d
Call Centre - Customer Support Representative (Q426G)
Intrum —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Team Leader
The Cigna Group —Greenock
- Full-time
- Hybrid work
- Conflict management
- Mentoring
- Training & development
Customer Service Advisor
Capita —Glasgow
- From £28,267.20 a year
- Full-time
- Hybrid work
- Employee discount
2d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Call Centre - Customer Support Representative (VQ426G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Assistant - Greenock
CJ Lang & Son Limited —Greenock
- Weekend availability
- Serving
- Employee discount
- Flexible schedule
Customer Service Representative - Bellshill
Volvo Group —Bellshill
- Monday to Friday
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d
Receptionist/Guest Service Agent
Sandman Hotel Group —Glasgow
- Weekend availability
- Hotel
- Front desk
- Cash handling
- Flexible schedule
- Referral programme
6d

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Customer Service Associate

UPS -
Edinburgh

Apply Now

Job details

Permanent | Full-time
10 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Filing
Logistics
Internal department liaison
Microsoft Office Suite
Data entry
Greek
Customer support
Customer interaction
Communication skills
Supply chain customer service

Full job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Title:

Customer Service Associate

Job Purpose:

To coordinate and manage shipment bookings and transportation activities, ensuring customer shipments are processed accurately and delivered within agreed timelines while maintaining full visibility throughout the logistics journey. The role acts as a key point of contact for customers, shippers, internal offices, and service providers, providing exceptional service, resolving queries, and ensuring all documentation and operational requirements are completed in accordance with company procedures

Main Duties and Responsibilities:

Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Marken’s internal database (where necessary).
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Preparing, verifying and distributing country specific project documentation.
Filing and archiving where required.
Attending customer meetings and teleconferences, when required.

Requirements:

Fluency in Greek language, written and spoken
Skilled in use of Microsoft Suite (Excel, Word and Outlook)
Knowledgeable with computers
Thorough understanding of Aviation/Airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Apply Now

Refine Your Search

customer service representative jobs in scotland

Customer Service Associate

Retail Customer Service Assistant

Preferred Customer Associate