Support analyst Work, Jobs in Scotland (with Salaries)

Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Risk Analyst
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
Business Continuity Support Analyst
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Data Analyst
OEG Energy Group —Aberdeen
- Full-time
- Microsoft Excel
- Azure
- ERP systems
Business Analyst - Energy & ERP Transformation
CGI —Aberdeen
- Full-time
- Hybrid work
- ERP systems
- Agile
- In-person
Quick apply
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Data and Information Analyst
The Wheatley Group —Glasgow
- £52,176 - £56,270 a year
- Call to connect
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
6d
Financial Crime Screening Analyst
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Gym membership
Finance Operations Support Analyst
Aegon —Edinburgh
- £28,160 - £35,200 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
7d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
9d
Business Analyst
Diligenta —Stirling
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Solutions Analyst II
JPMorganChase —Glasgow
- Full-time
- Data analysis skills
- Master's degree
- SQL
Geospatial Data Analyst
Global Geo Solutions —Glasgow
- £43,000 - £60,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Life insurance
Quick apply
2d
Risk Analyst
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
HR Data and Reporting Analyst
The Progeny Group Limited —Edinburgh
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Commercial Analyst (Retail and Surface Access)
Edinburgh Airport —Edinburgh
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
- Employee assistance programme
10d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Data and Reporting Analyst
School Talent —Edinburgh
- £34,023 - £37,690 a year
- Full-time
- SQL
- Analysis skills
- School
- Employee discount
Quick apply
4d
Atlassian Support Analyst
Weir Group —Glasgow
- Full-time
- Analysis skills
- Travel
- Agile

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Sonata Application Support Analyst

Royal London -
Glasgow

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Pension
SQL
SoapUI
Continuous improvement
Agile
Application support

Full job description

Job Description

Sonata Application Support Analyst

Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based

The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incident and advising on requirements for continuous improvement i.e. to reduce incident volumes. The Sonata Application Support Analyst works closely with the wider Sonata team, wider technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.

This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.

Key Responsibilities:

Incident and Problem Management

Resolve incidents within SLAs
Manage problem records effectively
Identify areas for improvement/efficiencies

Monitoring

Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
Identify improvements to existing tooling

Service

Work with wider technology teams to impact assess changes being introduce

Knowledge & Capability Development

Maintain Sonata standards, documentation, and knowledge assets

What you will bring to the role:

Technical Skills

Knowledge of the Sonata data model would be desirable
Ability to write SQL queries
Knowledge of the Sonata Application or similar including
Ability to diagnose issues

Other Skills

Ability to problem solve and troubleshoot
Ability to multitask effectively
Able to remain calm under pressure
Good attention to detail
Can-do attitude
Always striving for continuous improvement

Nice to have

Sonata Workflow knowledge
Using testing tools such as SOAPUI or ReadyAPI be able to construct SBS requests
Awareness of agile methodology

A wide knowledge of UK Pensions and Isas

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

support analyst jobs in scotland

Sonata Application Support Analyst

Risk Analyst

Business Continuity Support Analyst

Data Analyst

Business Analyst - Energy & ERP Transformation

SAP Basis Application Support

Data and Information Analyst

Financial Crime Screening Analyst

Finance Operations Support Analyst

Test Analyst

Technical Support Analyst

Business Analyst

Solutions Analyst II

Geospatial Data Analyst

Risk Analyst

HR Data and Reporting Analyst

Commercial Analyst (Retail and Surface Access)

IT Service Desk Analyst - Edinburgh

Data and Reporting Analyst

Atlassian Support Analyst

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What you will bring to the role:

Technical Skills

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Nice to have

About Royal London

Inclusion, diversity and belonging

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