We are looking for an enthusiastic and experienced Restaurant Supervisor to join our wonderful F&B Team. This is a full-time, permanent position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.
We offer a competitive salary of £14.45 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The Restaurant Supervisor will support the Restaurant Manager and F&B Operations Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.
Your Key Responsibilities:
- You will be responsible for the smooth running of the daily Restaurant operations at SCHLOSS Roxburghe
- To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
- You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example.
- You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
- Lead daily briefings to ensure all relevant information is shared.
- You will maintain the highest standards of service, room preparation and presentation throughout the F&B department.
- Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
- Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
- You will maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service in all outlets.
- Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
- Proficiently up sell and encourage other team members to do the same at every opportunity.
- You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
- You will actively manage on the floor while building a rapport with colleagues and guests.
- You will manage guest recovery situations promptly and effectively and communicate updates.
- Support management with stock takes, organisation and counting.
- You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
- Support with training of new team members.
- You will give regular feedback and recognition to team members.
Your Knowledge & Capabilities:
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
- You are incredibly motivated and take pride in your work.
- You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
- You have strong organisational and leadership qualities.
- You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
- You are confident in handling guest complaints.
- You can work well under pressure in a fast paced and changing environment.
Proven Experience/Qualifications:
- Minimum of 2-years’ experience in Food & Beverage or the hospitality industry
- Previous experience in a supervisory role essential.
- Previous experience of events and banqueting desirable.
- Experience, knowledge and understanding in the luxury hospitality industry.
Your Employee Benefits:
- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Gym membership discount
- Quarterly recognition programme
- Hotel stay discounts with Hyatt Destination Hotels
- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
- Access to exclusive perks, offers, and discounts on our colleague platform
- Telus Health employee assistance program
- Access to wellbeing articles, podcasts, tools and resources
Job Types: Full-time, Permanent
Pay: £14.45 per hour
Benefits:
- Discounted or free food
- On-site parking
Ability to commute/relocate:
- Kelso TD5 8JZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
