Applications analyst Work, Jobs in Selston, Ntt (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
4d
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Applications Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Full-time
11h
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
3d
Demand Forecaster
Mi Hub Ltd —Derby
- From £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
11d
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Hybrid work
- Computer Science
- Sales
- ERP systems
13d
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
14d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d
First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
IT Field Technical Analyst
Cadent Gas —Sheffield
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
4d
Master Data Assistant
Boots —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
3d
GRC Analyst – Digital & IT
Rolls-Royce —Derby
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
7h
SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Sheffield
- Hybrid work
- SQL
- Analysis skills
- SharePoint
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Senior Analyst (Raw Materials)
Almac Group —Loughborough
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
3d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills

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Service Desk Operations Manager

Computacenter -
Derby

Apply Now

Job details

4 days ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

applications analyst jobs in selston, ntt

Service Desk Operations Manager

FP&A Analyst - Python/Data Modelling/Coding focus

Desktop Support Analyst - Derby

Applications Analyst

ResChem QC Analyst Derby

Holiday Cover Support Analyst (Flexible Hours)

Demand Forecaster

IT Business Analyst

Business Analyst

Desktop Support Analyst

Business Analyst

First Line Analyst 3

IT Field Technical Analyst

Master Data Assistant

GRC Analyst – Digital & IT

SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026

Application Support Analyst (Nights)

Senior Technical Support Analyst

Senior Analyst (Raw Materials)

Customer Service Analyst

I want to receive the latest job alerts for applications analyst in selston, ntt

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