Gp receptionist/care navigator Work, Jobs in Shaw, Gtm (with Salaries)

GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
- £12.71 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply
Care Navigator - GP Receptionist
Fountain Medical Centre Morley —Leeds
- Up to £13.74 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
Quick apply

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GP Receptionist/Care Navigator

Old Henry Street Medical Centre
Leigh

Quick apply

Job details

Part-time | Full-time
£12.71 an hour

Qualifications

Collaborate with healthcare professionals
SystmOne
Patient appointment coordination
GP surgery experience
Patient service
Microsoft Office
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Front desk
Multidisciplinary collaboration
Patient record updating
Managing patient records
Signposting to community resources
Communication skills
Time management

Full job description

A Receptionist / GP Care Navigator is a frontline member of a GP practice team who helps patients access the most appropriate healthcare service. The role combines reception, customer service, administration, and patient signposting to improve access to care while supporting the clinical team.

Position hours - 32 to 37 hours a week.

Pay: £12.71 an hour

GP Receptionist / Care Navigator Job Description

Job Title: GP Receptionist / Care Navigator

Reports to: Practice Manager / Reception Manager

Job Purpose:
To provide a professional, compassionate, and efficient first point of contact for patients. The Care Navigator assesses patient enquiries using practice protocols and directs patients to the most appropriate healthcare professional or service while carrying out reception and administrative duties.

Key Responsibilities

Welcome patients in person, over the telephone, and through online systems.
Book, amend, and cancel GP, nurse, and healthcare appointments.
Signpost patients to the most appropriate service, such as a GP, practice nurse, pharmacist, physiotherapist, or community service.
Register new patients and update patient records accurately.
Handle prescription requests and administrative queries.
Respond to emails and online patient enquiries.
Maintain confidentiality and comply with GDPR and NHS policies.
Recognise urgent or emergency situations and escalate appropriately.
Work closely with GPs, nurses, pharmacists, and other healthcare professionals.
Promote self-care and NHS services where appropriate.
Provide excellent customer service in a busy primary care environment.

Essential Skills

Excellent communication and listening skills.
Strong customer service experience.
Ability to remain calm under pressure.
Good IT skills (Microsoft Office and clinical systemSystmOne are often desirable).
Excellent organisational and time-management skills.
Ability to handle confidential information.
Teamwork and problem-solving skills.

Personal Qualities

Friendly and approachable.
Compassionate and empathetic.
Professional and reliable.
Adaptable and resilient.
Able to work independently and as part of a multidisciplinary team.

Typical Qualifications

Experience in reception, administration, healthcare, or customer service is usually preferred.
NHS or GP practice experience is advantageous but not always essential, as training is often provided.

Work Location: In person

Quick apply

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