Complaints experience & journey Work, Jobs in Sheerness, Ken (with Salaries)

Project Coordinator
Psicon —Canterbury
- £28,677 a year
- Hybrid work
- Microsoft Excel
- IT
- Annual leave
- Work from home
Quick apply
8d
Customer Relations Case Specialist
OSB Group —Chatham
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
2d
Community Payback Supervisor - Basildon (East of England)
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
3d
Community Payback Supervisor - Southend on Sea (East of England)
HM Prison & Probation Service —Southend-on-Sea
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
3d
Retreat Duty Manager
Glass House Retreat —Upminster
- From £18,007.08 a year
- Part-time
- Hospitality
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
4d
Customer Experience Assistant
GoSkydive.com —Ashford
- Temporary
- Sales
- Customer service
- English
- Relocation assistance
Quick apply
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
12d
Community Payback Supervisor - Chelmsford (East of England)
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
3d
Head of Mortgage Brokerage Operations
Active Mortgages —Chelmsford
- Up to £50,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Financial services
- Free parking
- Work from home
Quick apply
4d
Collection & Delivery Manager
Royal Mail Group —Gillingham
- £40,457 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Annual leave
12d
CQC Registered Manager (Supported Living)
Seeds Care Limited —Thanet District
- From £45,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
5d
Clinic Coordinator - Kent Bluewater
Therapie Clinic —Greenhithe
- £12.85 - £14.50 an hour
- Customer service
- Analysis skills
- Communication skills
- Paid training
- Annual leave
Laboratory Technician Quality Control - Colour Manufacturing
Univar Solutions UK Ltd —Billericay
- Laboratory experience
- Microsoft Office
- Quality control
Resident Liaison Manager
Wates —Dartford
- Customer service
- Maintenance
- Microsoft Office
1d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Bartender
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Part-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Store Manager - Sittingbourne - 42.5 Hours
Angling Direct —Sittingbourne
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Regional Manager
SOCOTEC UK & Ireland —Hatfield Peverel
- Full-time
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Quick apply
Restaurant General Manager
GAD Corporation (do not delete) —Ashford
- £11 - £22 an hour
- Night shift
- Computer literacy
- Analysis skills
- Quick service & fast food restaurant
- Annual leave
- Flexible schedule
14d

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complaints experience & journey jobs near sheerness, ken

Project Coordinator

Psicon -
Canterbury

Quick apply

Job details

£28,677 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home

Qualifications

Microsoft Excel
IT
PRINCE2 Certification

Full job description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Role

As a Project Coordinator for our autism and ADHD diagnostic assessment service, you will play a key role in supporting the end-to-end coordination of project activities—supporting the setup of new service pathways, monitoring the progress, and contributing to successful and timely completion.

Principle duties and responsibilities will include but not limited to:

Support the setup and mobilisation of new projects, including establishing workflows, documentation, and processes.
Coordinate and monitor project timelines and milestones, ensuring project tasks progress according to plan.
Oversee the administration of project activity and monitor patient caseloads via electronic record systems: from referral to discharge, ensuring patients movements align with project/task KPIs
Daily, weekly and monthly monitoring all stages of the patient journey.
Support with the completion of project audits in line with CQC standards, contractual obligations and internal processes.
Assist the quality team with investigations into complaints or incidents, identifying root causes, implementing corrective actions, and sharing findings with management team to support continuous improvement.
Attend regular contract review meetings with external stakeholders and present data reports (if applicable).
Act as a central point of contact for external stakeholders (commissioners, GPs, schools, etc.) ensuring clear, professional and responsive communication.

Person Specification

Previous experience of working in a similar role - ideally in an NHS or private health sector.
Previous experience of supporting projects from initiation to completion.
Awareness of structured project management methodologies e.g., PRINCE2, Agile (desirable).
Strong IT proficiency including Excel - the ability to collate, present and analyse/interpret data.
Thrives in fast paced dynamic environment and works flexibly to adapt and meet changing service demands.
Excellent interpersonal skills and is confident building and maintaining professional working relationships with internal and external stakeholders.
Confidence in assisting with de-escalation, negative feedback and complaints.
Strong problem-solving abilities, particularly in addressing and resolving operational challenges and bottlenecks.
Confidence to raise concerns with management.
Committed to providing the best quality service and achieving the highest standards of client care
High degree of professionalism, discretion, and integrity.

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The working week is Monday-Friday, hours are 09:00-17:00 (30 minute break) with hybrid working 3 days in office / 2 days WfH (37.5h contract).

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

The best possible customer service
The most efficient and effective clinical work
A thriving and engaged workforce
A truly inclusive organisation.

Benefits include:

Enhanced annual leave of 32 days a year (inclusive of bank holidays).
Flexible annual leave scheme providing the ability to buy or sell back additional days.
Well-being days.
Pension scheme (with the option of enhancing via salary sacrifice).
Cycle to work scheme.
Birthday lie in.
Free breakfast, including 'pastry Mondays'.
Funded social events.
Staff well-being bursary scheme.

Additional Information / Contacting Us

For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.

Quick apply

Refine Your Search

complaints experience & journey jobs in sheerness, ken

Project Coordinator

Customer Relations Case Specialist

Community Payback Supervisor - Basildon (East of England)

Community Payback Supervisor - Southend on Sea (East of England)

Retreat Duty Manager

Customer Experience Assistant

Customer Service Manager

Community Payback Supervisor - Chelmsford (East of England)

Head of Mortgage Brokerage Operations

Collection & Delivery Manager

CQC Registered Manager (Supported Living)

Clinic Coordinator - Kent Bluewater

Laboratory Technician Quality Control - Colour Manufacturing

Resident Liaison Manager

General Manager

Bartender

Store Manager - Sittingbourne - 42.5 Hours

Regional Manager

Restaurant General Manager

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