It support Work, Jobs in Sheffield, Eng (with Salaries)

Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
3d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician
Amazon UK Services Ltd. —Mansfield
- Full-time
- Customer service
- English
- AWS
2d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
10d
IT Junior Technician
Ark Schools —Pontefract
- £25,000 - £27,000 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
11d
IT Support Apprentice
QA Apprenticeships —Sheffield
- £18,000 - £20,000 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
IT Technical Services Apprentice
QA Apprenticeships —Sheffield
- £26,538 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
10d
Technical Support Engineer L1 (Full-time)
Probado Ltd —Huddersfield
- £26,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
10d
Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Technical Services Field Support
Keepmoat Homes —Doncaster
- Full-time
- Microsoft Office
- Driving
- SharePoint
- Employee assistance programme
- Employee discount
IT Support Technician (On-site - Schools)
Primary Technology Ltd —Huddersfield
- £29,000 - £31,000 a year
- Full-time
- Azure
- IT
- In-person
- Health & wellbeing programme
Quick apply

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Level 1 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Communication skills
Active Directory

Full job description

Location:

Sheffield

Report to:

Level 1 Team Leader

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

The Helpdesk Engineer is part of a team providing remote support to clients, managing a range of 1st line cases.

Strong written and verbal communication skills are essential for effective interaction with end users.

Responsibilities:

Communicate with end users via telephone, email, and remote-access tools.
Deliver high‑quality client service and manage expectations in line with established processes
Manage all service requests in accordance with defined SLAs.
Take full ownership of incidents through to resolution or appropriate escalation.
Maintain accurate and timely updates within the Service Desk system

Requirements:

Proficient in diagnosing network, software, and hardware issues both verbally and remotely.
Strong knowledge of Microsoft Windows 10 and 11.
Proficient with Microsoft 365 applications
Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
Experience managing users and permissions in Active Directory / Entra ID
Minimum 12 months’ experience in a similar support role.

Desirable:

Foundation-level understanding of networking principles
Knowledge of Windows Server environments and Active Directory administration

Other:

Strong grounding in general IT support
Excellent customer service and communication skills
Ability to perform effectively in a fast‑paced environment
Proactive, with strong initiative
Demonstrates ownership and accountability
Maintains a high standard of professional conduct
Experienced in IT issue analysis and resolution

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

it support jobs in sheffield, eng

Level 1 Helpdesk Engineer

Desktop Support Specialist

Cluster IT Technician

1st-2nd Line IT Support Engineer

IT Support Technician

Desktop Support Analyst

IT Junior Technician

IT Support Technician

IT Support Engineer

IT Support Analyst -2nd Line

Level 2 Helpdesk Engineer

Service Desk Analyst - Tier I

Service Desk Analyst

IT Support Apprentice

IT Technical Services Apprentice

Product Support Associate

Technical Support Engineer L1 (Full-time)

Complex Product Support Associate

Technical Services Field Support

IT Support Technician (On-site - Schools)

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