Contact centre team manager customer service Work, Jobs in Shipdham, Nfk (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
14d
Phone Based - Customer Account Manager
Match the Cash Ltd —Norwich
- £25,000 - £28,000 a year
- Full-time
- Financial services
- In-person
Quick apply
3d
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
16h
Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Delivery Team Trainer
Evri —King's Lynn
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Travel
7d
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Community Payback Placement Co-ordinator - Norwich (East of England)
HM Prison & Probation Service —Norwich
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
6d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Dispenser
Boots —Wymondham
- £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Electrical Technician
Serco Group —Norwich
- Up to £45,951 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee assistance programme
Electrical Craftsperson
Serco Plc —Norwich
- £34,231 - £38,478 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Employee assistance programme
Senior Quantity Surveyor
Gallifordtry —Norwich
- Full-time
- Microsoft Excel
- Oracle
- Contracts
- Employee assistance programme
- Employee discount

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contact centre team manager customer service jobs near shipdham, nfk

Customer Services Manager

Bromford Flagship Livewest
Dereham

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Job details

Full-time
£38,352.63 a year
14 days ago

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

contact centre team manager customer service jobs in shipdham, nfk

Customer Services Manager

Phone Based - Customer Account Manager

Customer Service Adviser-Mortgages

Case Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Customer Service Manager - Rackheath

Customer Care Executive

Customer Advisor

Delivery Team Trainer

Customer support Consultant

Community Payback Placement Co-ordinator - Norwich (East of England)

Client Development Manager

Dispenser

Production Leader

Electrical Technician

Electrical Craftsperson

Senior Quantity Surveyor

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I want to receive the latest job alerts for contact centre team manager customer service in shipdham, nfk

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