Complaints manager Work, Jobs in Shrewsbury (with Salaries)

Complaints Manager
Connexus —Craven Arms
- £37,754.22 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Property Customer Service Advisor
Durrant Talent Solutions —Shrewsbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Mentoring
Quick apply
Resolution Case Lead - Yale
Coleg Cambria —Wrexham
- £43,938 - £47,770 a year
- Full-time
- Presentation skills
- No degree
- Leadership
- Free parking
- Annual leave
2d
Operations Manager
Berwick Care —Telford
- £50,000 - £65,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Supply Chain & Procurement Manager
Berwick Care —Telford
- £55,000 - £75,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Technical Manager
ABP UK —Shrewsbury
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Duty Manager
THE LOOPY SHREW —Shrewsbury
- From £13.60 an hour
- Weekend availability
- Bar
- In-person
- Training & development
Quick apply
8d
Safer Custody Analyst
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Branch Manager
Keyline —Telford
- Full-time
- Customer service
- Negotiation
- Employee discount
Children’s Home Registered Manager
CareTech Group —Shrewsbury
- Up to £50,000 a year
- Full-time
- Experience working with children
- Team management
- Leadership
- Referral programme
1d
Fleet Sales Account Manager
Greenhous - Retail & Fleet —Telford
- £21,500 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
General Manager - Padel + Play Telford
Padel + Play —Telford
- £30,000 - £34,000 a year
- Weekend availability
- Social media management
- Business development
- First Aid Certification
- Free parking
- Store discount
Quick apply
Contracts Manager
Glanua —Ludlow
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick apply
Deputy Manager - Childrens Residential
CareTech Group —Baschurch
- £15.79 - £16.51 an hour
- Full-time
- Remote
- Supervising experience
- Experience working with children
- Organisational skills
- Employee discount
7d
Programme Facilitator - Wrexham - Fixed Term (Wales)
HM Prison & Probation Service —Wrexham
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
Business Administrator - Activity Hub
Ministry of Justice —Market Drayton
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
11d
Room Attendant
Artemis Hotels —Shrewsbury
- Part-time
- Hotel
Quick apply
4d
Service Technician
KwikFit —Shrewsbury
- £28,500 a year
- Full-time
- Employee assistance programme
- Employee discount
14d
Tyre Fitter
KwikFit —Shrewsbury
- £26,228 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
14d
Retail Customer Service
Entain —Welshpool
- £13 an hour
- Overtime
- Cash handling
3d

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complaints manager jobs near shrewsbury

Complaints Manager

Connexus -
Craven Arms

Apply Now

Job details

Full-time
£37,754.22 a year

Qualifications

Complaint handling
Continuous improvement cycles oversight
Anti-social behaviour case management in housing
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

The views of our customers and their experiences of the services we provide are important to Connexus. We want to know when things have gone well, but also when we don’t get things right, so that we can learn from our mistakes and make improvements to our services. We encourage complaints and have recently experienced an increase in the number of complaints we receive.

We are therefore looking for an additional Complaints Manager to work with our existing Complaints Team and take a flexible and proactive approach to supporting our complaint handling and the workload involved. This includes guiding colleagues who respond to complaints, personally responding at Stage 1 and Stage 2 where needed, and using data and evidence to drive improvements. The successful candidate will be responsible for keeping complaint data accurate and up to date, interpreting trends, and providing feedback and constructive challenge to teams to improve services.

As you will be working across all teams, our ideal candidate will have a good understanding of a social landlords responsibilities including ASB handling, responsive repairs and planned maintenance, and be able to look at issues from a customer perspective, rather than expecting a customer to fit in with our way of doing things.

You will need excellent communication and time management skills, along with a curious nature, attention to detail, level head and a flair for problem solving.

If you can answer yes to the following, we’d love to hear from you:

Are you driven by the need to understand the root cause of an issue and help others to take action to reduce the possibility of a recurrence?
Are you open-minded and evidence driven?
Do you believe that complaints are positive interactions?

This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.

Shortlisting date: 17 August 2026

Interview date: 21 August 2026

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.

Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.

Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.

Our clear focus is excellent service delivery.

Apply Now

Refine Your Search

complaints manager jobs in shrewsbury

Complaints Manager

Property Customer Service Advisor

Resolution Case Lead - Yale

Operations Manager

Supply Chain & Procurement Manager

Technical Manager

Duty Manager

Safer Custody Analyst

Branch Manager

Children’s Home Registered Manager

Fleet Sales Account Manager

General Manager - Padel + Play Telford

Contracts Manager

Deputy Manager - Childrens Residential

Programme Facilitator - Wrexham - Fixed Term (Wales)

Business Administrator - Activity Hub

Room Attendant

Service Technician

Tyre Fitter

Retail Customer Service

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