Customer service administrator Work, Jobs in Shrewsbury (with Salaries)

Customer Service Administrator
Clarke & Wright —Shrewsbury
- From £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Annual leave
Quick apply
6d
Senior Sales & Customer Service Administrator
British Ironwork Centre —Oswestry
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
11d
Receptionist/Administrator
Equity Will Writers Ltd —Market Drayton
- £13.02 an hour
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Logistics Administrator
Hays-Hiredonline —Shrewsbury
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Medical Receptionist
Radbrook Green Surgery —Shrewsbury
- £12.71 an hour
- Overtime
- Microsoft Outlook
- Administrative experience
- Analysis skills
Quick apply
Receptionist/Administrator
Shropshire Council —Shrewsbury
- £13.47 an hour
- Communication skills
- School
11d
Fleet Support Administrator
Greenhous - Retail & Fleet —Telford
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Vehicle Sales Administrator
Arthurs Motor Group —Oswestry
- £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Employee discount
Quick apply
12d
Vendor Support Administrator
BCA —Whitchurch
- £12.95 an hour
- Monday to Friday
- Customer service
- Salesforce
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Administrator
CML —Telford
- £27,904 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Recruitment Administrator
JAM CARE LIMITED —Telford
- £24,000 - £28,000 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
6d
Recruitment & Payroll Administrator
Shropshire Council —Shrewsbury
- £26,824 - £28,142 a year
- Full-time
- Remote
- Microsoft Office
People Services Administrator
Severn Hospice —Shrewsbury
- £17,151.22 - £25,726.83 a year
- Full-time
- Customer service
- IT
- Hospice
Quick apply
Admissions, Marketing, Reception & Administration Officer
Birchfield School —Albrighton
- £20,000 - £25,000 a year
- Full-time
- Social media management
- Presentation skills
- Bachelor's degree
Quick apply
Care Home Administrator
Barchester Healthcare —Ludlow
- £31,388 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Customer Service Administrator (Fixed Term)
Busch Vacuum Solutions —Telford
- Free parking
- Annual leave
Healthcare Administrator
Shropshire Community Health NHS Trust —Shrewsbury
- £25,272 a year
- Full-time
- Customer service
4d
Customer Service Administrator (Fixed Term)
Pfeiffer Vacuum —Telford
- Free parking
- Annual leave
Sales Administrator
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Onboarding administrator
Active Care Group —Albrighton
- £27,000 a year
- Full-time
- Customer service
- Human resources
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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Customer Service Administrator

Clarke & Wright
Shrewsbury

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
6 days ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Business processes
Microsoft Office
Administrative experience
Accounting
Organisational skills
NVQ
Communication skills
A Level
Time management

Full job description

Customer Service Administrator

Location: Battlefield Enterprise Park, Shrewsbury
Pay: From £25,000 per year (depending on experience)
Hours: Full-time, Permanent
Start Date: Positions available immediately

Are you looking for a friendly, professional workplace where your organisational skills and client focus will be genuinely valued?

Clarke & Wright, a well-regarded estate-planning firm in Shrewsbury, is seeking reliable and organised Customer Service Administrators to join their growing team. This varied role suits someone who takes pride in keeping things running smoothly, enjoys client contact, and is confident in supporting both clients and colleagues.

Key Responsibilities

Manage and progress a personal portfolio of client cases from instruction to completion.
Act as the primary client services point of contact for clients within your case portfolio.
Respond promptly and professionally to client calls and emails.
Handle client cases relating to wills, trusts, and lasting powers of attorney.
Maintain accurate and up-to-date client records within the case management systems.
Prepare and issue client correspondence.
Monitor case timelines to ensure all tasks and follow-ups are completed on time.
Liaise with colleagues to ensure smooth case progression.
Provide regular updates to clients regarding the status of their work.
Complete ID verification and anti-money laundering checks in line with compliance procedures.
Handle all client data and documentation in accordance with data protection and GDPR requirements.
Coordinate document signing appointments, in person or remotely.
Manage incoming and outgoing post.
Record client feedback and escalate service issues where appropriate.
Support colleagues during busy periods and team projects to maintain service levels.
Contribute to the continuous improvement of administrative processes and client experience.

What We're Looking For

Excellent written and verbal communication skills with a professional telephone manner.
Strong organisational and time management abilities, with the capacity to prioritise effectively.
High attention to detail and accuracy in document handling and record keeping.
Confidence managing your own caseload while meeting deadlines and maintaining service standards.
Empathetic and client-focused approach, maintaining professionalism in sensitive situations.
Sound understanding of confidentiality, data protection, and GDPR compliance. This is a requirement, not a preference.
Team-oriented attitude with the ability to collaborate effectively across departments.
Competent in using Microsoft Office.
Adaptable and proactive, with a positive approach to learning and process improvement.
Experience in a case management, workflow administration, or professional services environment (e.g. legal, financial, insurance, or similar regulated setting) is highly desirable.

What We Offer

Competitive pay with regular reviews.
28 days paid holiday per year.
A company laptop and iPhone.
One day of home working per week (following successful completion of probation).
A friendly, supportive team and a positive, professional working environment.
Opportunities to develop your skills and take on greater responsibility over time.
Free on-site parking.

How to Apply

Please send a short covering message explaining:

Your relevant qualifications and experience.
Your availability to start.
Why you'd like to join Clarke & Wright.
Why you feel you'd be an asset to the team.

Applications submitted without a covering message will not be considered.

Role Details

Job Type: Full-time, Permanent
Work Location: In person
Education: NVQ Level 3, A-Level, or equivalent (preferred)
Experience: Office or case administration: 1 year (preferred)
Location: Within commuting distance of Shrewsbury SY1 (preferred)

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

Free parking
On-site parking

Education:

A-Level or equivalent (preferred)

Experience:

Office: 1 year (preferred)

Work Location: In person

Quick apply

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