Operational support officer Work, Jobs in Sible Hedingham, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
Technical Support Officers - Green Space and Heritage
West Suffolk Council —West Suffolk
- £29,540 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Patient Transport Liaison Officer
HTG-UK —Bury St. Edmunds
- Full-time
- Organisational skills
- Employee assistance programme
- Referral programme
2d
Property Officer (Braintree)
Essex Police and Kent Police —Braintree
- From £27,204 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
1d
Training Officer
ABM —Stansted Airport
- Full-time
- Computer literacy
- Microsoft Office
- Continuous improvement
Service Administration Officer
Creative Support —Witham
- £14 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Annual leave
Business Services Assistant Receptionist
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Part-time
- Microsoft Word
- Databases
- Administrative experience
- Free parking
- Annual leave
1d
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Prisoner Custody Officer
Serco Plc —Cambridge
- £27,220 - £30,172 a year
- Full-time
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
Collections Officer
Corpay —Ipswich
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Life insurance
People Development Assistant (Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Full-time
- Recruiting
- Training & development
1d
Financial Controller
The DPO Centre Ltd —Ipswich
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Area Security Officer
Bardwood —Bury St. Edmunds
- £12.71 an hour
- Full-time
- Conflict management
- In-person
Quick apply
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
11d
Retail Area Support Officer
OCS Group —Ipswich
- £13.10 an hour
- Weekend availability
- Customer service
- Travel
- Conflict management
Quick apply
9d
Customer Liaison Lead
Costain —Colchester
- Full-time
- Conflict management
- Training & development

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operational support officer jobs near sible hedingham, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

operational support officer jobs in sible hedingham, ess

Contact Centre Officer (Headquarters, Chelmsford)

Operational Support Officer

Technical Support Officers - Green Space and Heritage

Patient Transport Liaison Officer

Property Officer (Braintree)

Training Officer

Service Administration Officer

Business Services Assistant Receptionist

Prisoner Escort & Custody Driver

Head of Operations

Prisoner Custody Officer

Associate Director Estates and Compliance

Collections Officer

People Development Assistant (Chelmsford)

Financial Controller

Customer Service & Acquisitions Lead

Area Security Officer

Project Delivery & Capability Manager

Retail Area Support Officer

Customer Liaison Lead

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