Head of resident experience Work, Jobs in Sittingbourne, Eng (with Salaries)

Head of Resident Experience
Nellsar Careers —Sittingbourne
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Budgeting
- Communication skills
- Referral programme
Quick apply
13d
Head of Learning
Southern Housing —Sittingbourne
- £70,000 a year
- Continuous improvement
- Travel
- Contracts
- Annual leave
12d
Heritage Place Programme Manager
Medway Council —Chatham
- £45,795 - £51,829 a year
- Call to connect
- Hybrid work
- Management
- Project management
- Leadership
5d
Multimedia Officer (Headquarters, Maidstone)
Essex Police and Kent Police —Maidstone
- £41,856 - £47,505 a year
- Full-time
- Organisational skills
- Communication skills
9d
Head Chef
Retirement Villages Group —Borough of Tonbridge and Malling
- Hospitality
- Cooking
- Microsoft Office
Quick apply
9d
Maintenance Assistant
Inspired Villages —Leeds
- Communication skills
- Annual leave
- Employee discount
8d
Home Support Manager - Interim (FTC 6 Months)
Greensleeves Care —Seal
- £55,000 - £57,000 a year
- Weekend availability
- Medication administration
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Head Chef
Elysian Residences —Royal Tunbridge Wells
- £40,000 - £44,000 a year
- Weekend availability
- Inventory control
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Head Chef
The Beckett —Royal Tunbridge Wells
- £40,000 - £44,000 a year
- Weekend availability
- Inventory control
- Culinary experience
- Cooking
- Free parking
- Store discount
Quick apply
PSE - Motion Graphic Designer (Maidstone Kent)
Essex Police and Kent Police —Maidstone
- £41,856 - £47,505 a year
- Full-time
13h
Chef
Aurem Care —Sevenoaks
- £16.50 an hour
- Part-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Cook (Bank)
Aurem Care —Sevenoaks
- £16.50 an hour
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Second Chef - Care Home
Barchester Healthcare —Maidstone
- £17.37 an hour
- Inventory control
- Budgeting
- Restaurant
- Employee discount
- Referral programme
Quick apply
8d
Housekeeping Assistant
Dunham Care —Herne Bay
- £12.80 an hour
- Overtime
- Cleaning
- Paid training
- Annual leave
Quick apply
7d
Optometrist
Boots —Royal Tunbridge Wells
- Weekend availability
- Communication skills
- Employee discount
Hospitality Assistant - BANK
Hyllden Heights —Tonbridge
- £13.20 an hour
- Weekend availability
- Hospitality
- Cleaning
- Annual leave
Quick apply
13d
Cook (Bank)
Aurem Care Shared Services —Sevenoaks
- £16.50 an hour
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Sous Chef
Aria Care —Sevenoaks
- £15.13 an hour
- Weekend availability
- Hospitality
- Mentoring
5d
Kitchen Assistant
Dunham Care —Herne Bay
- £12.80 an hour
- Overtime
- Cleaning
- Paid training
- Annual leave
Quick apply
Chef
Aurem Care Shared Services —Sevenoaks
- £16.50 an hour
- Part-time
- Hospitality
- Organisational skills
- Communication skills
- Free parking
- Annual leave

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Head of Resident Experience

Nellsar Careers -
Sittingbourne

Quick apply

Job details

Full-time
£50,000 - £55,000 a year
13 days ago

Benefits

Referral programme

Qualifications

Dementia care
Experience working with individuals with dementia
Driving Licence
Stakeholder collaboration
Stakeholder liaison
Quality assurance
Continuous improvement cycles oversight
Partnership building
Budgeting
Communication skills
Internal quality assurance

Full job description

Head of Resident Experience

Salary: £50,000 - £55,000 per annum DOE
Hours: Full-time, 40 hours per week
Location: Hybrid working with regular travel across our Homes in Kent, Surrey and Essex
Reporting to: Quality Development and Innovations Manager

Join the Nellsar Family

Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex. Compassion is at the heart of everything we do, and we're dedicated to creating warm, welcoming Homes where residents feel valued, comfortable and truly part of the family. From expert residential, nursing and dementia care, to in-house physiotherapy and rehabilitation, engaging activities, and our innovative approach to nutrition and wellbeing, we deliver personalised care with genuine kindness.

We're looking for an experienced and passionate Head of Resident Experience to lead and enhance the resident experience across the group.

This is a unique opportunity to shape the future of resident wellbeing, recreation and dementia care within a highly regarded care group. With responsibility for leading and evolving Nellsar's Dementia Strategy, you will influence practice across the organisation, ensuring the latest evidence-based approaches, dementia-friendly principles and innovative programmes are embedded throughout our Homes. Working closely with operational teams, Home Managers and senior leaders, you'll drive excellence in resident experience, enabling residents to live meaningful, fulfilling lives while supporting outstanding quality and regulatory outcomes

We're seeking an inspirational and credible leader who combines strategic thinking with a hands-on approach. You'll be passionate about advancing dementia care and have the ability to influence, coach and support teams to embed best practice, drive innovation and deliver exceptional resident experiences across multiple Homes. As a recognised subject matter expert, you'll be comfortable shaping strategy, building capability and championing approaches that enable residents to live meaningful, fulfilling lives. In return, you'll join an organisation that genuinely lives its values and is committed to investing in quality, innovation and continuous improvement

What you'll be doing

Leading Nellsar's Resident Experience and Dementia Strategies across our Homes
Driving innovation and embedding evidence-based dementia best practice
Supporting and developing in home Resident Experience teams to deliver great resident-centred experiences
Championing meaningful occupation, wellbeing, life story work and dementia-friendly approaches
Leading the ongoing development of the Namaste programme and other wellbeing initiatives
Using data, audits and feedback to measure impact and drive continuous improvement
Building strong relationships with residents, families, colleagues and external partners
Working collaboratively with operational and support teams to enhance resident outcomes
Managing budgets and resources to deliver high-quality services and value for money

What we're looking for

You'll have:

Significant experience leading resident experience, wellbeing, activities or dementia services within a health and social care setting
Strong knowledge of person-centred care, meaningful occupation, wellbeing principles and dementia best practice
Experience developing and implementing dementia, wellbeing or service improvement strategies and initiatives
Proven ability to coach, develop and inspire teams to deliver outstanding resident outcomes
Experience using quality assurance processes, audits and performance data to drive improvement
Strong stakeholder management, communication and influencing skills
Experience managing budgets and resources effectively
A specialist qualification in dementia care, dementia leadership or person-centred care
A relevant qualification or equivalent experience in Health & Social Care, Wellbeing, Leadership or a related field
A full UK driving licence and willingness to travel regularly between our Homes

Bonus points if you have:

Experience leading a dementia strategy across multiple sites
A degree-level qualification in a relevant discipline
Experience building relationships with regulators, professional bodies and external partners
Experience working across multi-site residential, nursing or dementia care services.

Why join Nellsar?

Our teams say being part of Nellsar is like being part of a family. Our people are what makes us who we are, and it's the genuine passion and commitment to care that make our Homes the friendly, warm places they are. And our support teams are no different.

When you join us, you'll benefit from:

Competitive salary of £50,000 - £55,000 per annum DOE
Hybrid working
25 days holiday plus bank holidays
Flourish Wellbeing platform
Flourish Rewards savings and discounts platform
Employee support helpline
Staff longevity awards
Refer a Friend bonus scheme

If you're passionate about creating meaningful experiences for older people and want the opportunity to influence resident wellbeing across a growing and ambitious care group, we'd love to hear from you.

Apply today or contact us to find out more.

#NELL1

Quick apply

Refine Your Search

head of resident experience jobs in sittingbourne, eng

Head of Resident Experience

Head of Learning

Heritage Place Programme Manager

Multimedia Officer (Headquarters, Maidstone)

Head Chef

Maintenance Assistant

Home Support Manager - Interim (FTC 6 Months)

Head Chef

Head Chef

PSE - Motion Graphic Designer (Maidstone Kent)

Chef

Cook (Bank)

Second Chef - Care Home

Housekeeping Assistant

Optometrist

Hospitality Assistant - BANK

Cook (Bank)

Sous Chef

Kitchen Assistant

Chef

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