3rd line support Work, Jobs in Skelmersdale, Lan (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
- £40,000 - £50,000 a year
- Full-time
- Azure
- Free parking
- Employee discount
Quick apply
4d
Casual Bar Staff
Contact Theatre —Manchester
- £12.71 an hour
- Weekend availability
- Serving
- Bar
- Customer service
6d
202608: Prison Officer - HMP Garth
Ministry of Justice —Preston
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d
Laundry Assistant (Sedgemoor Hub)
Liverpool City Council —Liverpool
- £24,796 - £25,583 a year
- Employee assistance programme
Apprentice Bereavement Services Assistant
Sefton Council —Sefton
- Full-time
14d
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
10d
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
13d
Repairs Advisor
Community Gateway Association —Preston
- £27,500 a year
- Full-time
- Microsoft Word
- Communication skills
- Sick pay
3d
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
202608: Prison Officer - HMP Styal
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d
3rd Line Infrastructure Engineer
LIMA —Salford
- £50,000 - £60,000 a year
- Employee assistance programme
Site Supervisor
VINCI Construction —Burscough
- Mentoring
- Training & development
- Leadership
Hygiene Operative
Humdinger —Wirral
- £13.26 an hour
- Full-time
- Cleaning
- Communication skills
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
Workplace Assistant
DWF —Liverpool
- Full-time
- Inventory control
- Computer literacy
- POS
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
11d
Claims Handler
The Granite Group —Liverpool
- £26,938 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
- Flexible schedule
Quick apply
10d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply

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Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

3rd line support jobs in skelmersdale, lan

Technical Support Advisor 2nd Line Telco

3rd Line Support Analyst

Casual Bar Staff

202608: Prison Officer - HMP Garth

Laundry Assistant (Sedgemoor Hub)

Apprentice Bereavement Services Assistant

IT Service Desk Analyst

Graduate Software Support Engineer

Repairs Advisor

Senior IT Engineer

202608: Prison Officer - HMP Styal

3rd Line Infrastructure Engineer

Site Supervisor

Hygiene Operative

Senior IT Support Specialist / Project Engineer MSP

Workplace Assistant

2nd Line Modern Workplace Engineer

Claims Handler

3rd Line Support Engineer

3rd Line Infrastructure Engineer

I want to receive the latest job alerts for 3rd line support in skelmersdale, lan

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