Patient advisor Work, Jobs in Solihull, Wmd (with Salaries)

Patient Advisor
Small Heath Medical Practice —Birmingham
- £12.71 an hour
- Temporary
- Administrative experience
- Front desk
- In-person
Quick apply
3d
Customer Service Advisor
HMV Group —St. Alphege
- Full-time
- Communication skills
- Time management
Patient Advisor
Optical Express —Dudley
- £26,500 a year
- Part-time
- Customer service
- Patient care
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Receptionist & Treatment Co-ordinator
Birmingham Dental Excellence —Birmingham
- £10.95 - £12.21 an hour
- Weekend availability
- CRM software
- Sales
- English
- Free parking
- Employee discount
Quick apply
10d
Patient Services Advisor
Spirit Primary Care Limited —Rugby
- Part-time
- Computer literacy
- Administrative experience
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
Client Relationship Advisor
NHSProfessionals —Coventry
- £26,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Work from home
- Employee discount
Customer Services Advisor
Rapid Frame Limited —Great Wyrley Landywood
- £12.72 - £12.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Quick apply
5d
No7 Advisor
Boots —Dudley
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
HSEQ Advisor
ISS Facility Services —Birmingham
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Dispenser
Boots —Birmingham
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
UK&I HSE Advisor
ISS Facility Services —Birmingham
- Hybrid work
- Travel
- Communication skills
- Time management
Quick apply
Director - Digital Healthcare
KPMG —Birmingham
- Full-time
- Master's degree
- Business development
- Bachelor's degree
2d
Weekend Customer Service Admin Assistant
Specsavers —Worcester
- £8.20 - £12.91 an hour
- Weekends only
- Computer skills
- Communication skills
- Employee discount
- Sick pay
5d
Head of Safeguarding & Vulnerabilities
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £79,504 - £91,609 a year
- Full-time
- Leadership
4d
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
Senior Director, Lean Excellence (EU & AMEA)
Avantor —Husbands Bosworth
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
5d
Clinical & Counselling Psychologists (Hybrid - Gaydon)
Health Partners —Gaydon
- £53,000 - £60,000 a year
- Part-time
- Psychology
- Patient care
- In-person
- Annual leave
Lung Cancer Screening Specialist Nurse
University Hospitals Coventry and Warwickshire NHS Trust —Rugby
- £39,959 - £48,117 a year
- Part-time
- Patient care
5d
Pharmacy Technician
Boots —Birmingham
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount

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Patient Advisor

Small Heath Medical Practice -
Birmingham

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Part-time upon request | Fixed term contract | Zero hours contract
£12.71 an hour
3 days ago

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Infection prevention & control
Filing
Scanning
Administrative experience
Records management
Appointment booking and call handling
Front desk
Patient record updating
Patient registration
Managing patient records
Signposting to community resources
Office experience

Full job description

Job Title: Patient Advisor (Receptionist)

Location: Small Heath Medical Practice, Birmingham

Reports To: Patient Services Lead

Job Purpose

The Patient Advisor is the first point of contact for patients and visitors attending Small Heath Medical Practice. The role involves providing a professional, welcoming, and efficient reception service while supporting the smooth day-to-day operation of the practice. The Patient Advisor will assist patients with appointments, enquiries, registration, signposting to appropriate services, and administrative tasks, ensuring high standards of customer care and confidentiality at all times.

Key Responsibilities

Reception Duties

Greet patients, visitors, and healthcare professionals in a courteous and professional manner.
Answer incoming telephone calls promptly and deal with enquiries efficiently.
Book, amend, and cancel appointments in accordance with practice procedures.
Manage patient arrivals and departures using the clinical system.
Handle patient enquiries both face-to-face and over the telephone.
Signpost patients to the most appropriate service, healthcare professional, or source of support.

Administrative Duties

Maintain accurate patient records and update information on the clinical system.
Process new patient registrations and deductions.
Scan, file, and distribute correspondence and clinical documents.
Manage incoming and outgoing post.
Process prescription requests in line with practice protocols.
Support the practice with routine administrative tasks and projects.

Patient Care and Service

Deliver excellent customer service to all patients and stakeholders.
Communicate effectively with patients from diverse backgrounds and cultures.
Handle sensitive situations calmly, respectfully, and professionally.
Promote the practice's services and support patients in accessing the appropriate care.
Assist patients with online services, NHS App registration, and digital access where required.

Confidentiality and Compliance

Maintain strict patient confidentiality and comply with GDPR and NHS information governance requirements.
Adhere to all practice policies, procedures, and protocols.
Comply with health and safety regulations and infection prevention standards.
Participate in mandatory training and practice meetings.

Team Working

Work collaboratively with GPs, nurses, healthcare assistants, and administration staff.
Provide cover for colleagues during absences where necessary.
Contribute positively to the development and improvement of practice services.

Pay: £12.71 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person

Quick apply

Refine Your Search

patient advisor jobs in solihull, wmd

Patient Advisor

Customer Service Advisor

Patient Advisor

Receptionist & Treatment Co-ordinator

Patient Services Advisor

Client Relationship Advisor

Virtual Key Account Manager

Customer Services Advisor

No7 Advisor

HSEQ Advisor

Dispenser

UK&I HSE Advisor

Director - Digital Healthcare

Weekend Customer Service Admin Assistant

Head of Safeguarding & Vulnerabilities

Assistant Manager - Cyber and Digital Health

Senior Director, Lean Excellence (EU & AMEA)

Clinical & Counselling Psychologists (Hybrid - Gaydon)

Lung Cancer Screening Specialist Nurse

Pharmacy Technician

I want to receive the latest job alerts for patient advisor in solihull, wmd

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