Service advisor front office Work, Jobs in Somerton, Oxf (with Salaries)

Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
11d
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2d
Service Advisor Front Office
M D AUTO CARE LTD —Aylesbury
- Full-time
- Continuous improvement
- Organisational skills
- Front desk
Quick apply
Receptionist
M D AUTO CARE LTD —Aylesbury
- £26,450 - £27,500 a year
- Full-time
- CRM software
- Organisational skills
- Front desk
Quick apply
Sales Specialist - Ruckus
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee discount
- Referral programme
4d

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service advisor front office jobs near somerton, oxf

Payment Support Advisor

Amplius -
Milton Keynes

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Job details

Part-time
£19,033.82 - £34,498.80 a year
11 days ago

Qualifications

Customer service call handling
Case note recording
Case record updates
Arrears management
Accounts Receivable Credit Control
Organisational skills
Tenancy sustainment support
Customer support
NVQ
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
A Level

Full job description

Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.

Salary: £19,033.82 per year (FTE £34,498.80)

Contract: Permanent, part time

Your week: 20 hours - Monday to Friday 9am to 1pm. Weekly hours are set but start and end times may be negotiable.

Location: Hybrid with a weekly presence in either our Milton Keynes or Rushden office

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management

What we’re looking for

Educated to Level 3 (e.g. A-levels, NVQ, or equivalent experience)
Experience of working in a front facing, customer focussed role
Experience in rent or income recovery, credit control, or financial support within a customer service environment
Experience communicating effectively with customers via telephone and written correspondence
Awareness of data protection, confidentiality, and equality requirements in service delivery
Excellent telephone manner and ability to manage challenging conversations professionally.
Effective organisational skills with the ability to manage competing priorities and caseloads.
Sound judgement and decision-making when progressing cases.

Important - Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached job description before applying so you get the full scope of the role.

Closing: 3 September

Interviews in Milton Keynes: 10 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

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service advisor front office jobs in somerton, oxf

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