1st line support Work, Jobs in Southam, War (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
1d
Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
Analyst - Grade 1
ALS —Coventry
- £25,878 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
5d
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
3d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Guest Experience Host | Ford
Calex UK —Daventry
- £26,500 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
- Annual leave
- Employee discount
3d
Goods In Coordinator
Legends Global (Europe) —Coventry
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Assistant Educational Psychologist
Coventry City Council —Coventry
- Research
- Experience working with children
- School
8d
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Student Recruitment Advisor (Maternity Cover)
Coventry College —Coventry
- £22,000 - £22,594 a year
- Full-time
- Computer literacy
- Maths
- Front desk
- Free parking
- Annual leave
8d
IT Analyst
Billing Finance —Northampton
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
- Employee assistance programme
3d
Housing Officer – Supported Accommodation
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Monday to Friday
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- Organisational skills
- Flexible schedule
- Referral programme
Sports Coach Apprentice
Inspire Education Trust —Coventry
- £8 an hour
- Part-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
- Employee discount
Systems Ops Health Analyst
Warwick Nub News —Warwick
- Travel
3d

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1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Warwick

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident management
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical writing
Customer support
Intune
Mobile devices

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

Why you’ll love working with us
At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:

A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
25 days annual leave plus statutory bank holidays
Workplace pension and Staff referral scheme for OSG UK colleagues.
Collaborate with fellow OSG educators across the UK and around the world.
High-quality, technology-empowered working environments.
Strong career advancement opportunities.

About OSG
OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.

Learn more
Hear what our teachers have to say: Working with us
Our values: Our values

Are you ready to take the next step in your career? If so, click apply today!

OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment.
All appointments follow safer recruitment practices, including pre-employment checks such as enhanced criminal record and barred list checks, in line with Keeping Children Safe in Education guidance and equivalent frameworks across the UK. Additional checks will include verification of identity, qualifications, employment history, right to work, references, and online screening.
OneSchool Global UK is an equal opportunities employer, welcoming all suitably qualified candidates, and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance.

Apply Now

Refine Your Search

1st line support jobs in southam, war

1st / 2nd Line IT Support Analyst

2nd Line Support Technician

2nd Line Engineer

Policy, Performance & Complaints Manager

2nd Line Technical Analyst

Technical Support Analyst

Analyst - Grade 1

IT Analyst

3rd Line Service Desk Engineer

Guest Experience Host | Ford

Goods In Coordinator

Assistant Educational Psychologist

Event Executive

3rd Line Support Engineer

Student Recruitment Advisor (Maternity Cover)

IT Analyst

Housing Officer – Supported Accommodation

Talent Advisor

Sports Coach Apprentice

Systems Ops Health Analyst

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