Logistics manager Work, Jobs in Southam, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
13d
Warehouse & Procurement Manager
Ace Grading —Banbury
- £37,000 - £42,000 a year
- Full-time
- Warehouse experience
- In-person
- Negotiation
Quick apply
9d
Export Sales Manager
Tool Connection —Southam
- Full-time
- Sales
- Analysis skills
- Travel
- Free parking
- Store discount
Quick apply
8d
Operations Manager
JIROX LIMITED —Rugby
- From £36,000 a year
- Full-time
- Heavy lifting
- English
- Forklift
- Free parking
Quick apply
4d
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction experience
Quick apply
Transport Manager
Baumhaus Ltd —Bicester
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Warehouse Operations Manager
Crane Worldwide UK Limited —Wellesbourne
- Management
- Microsoft Office
- Supervising experience
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
4h
Warehouse - Shift Manager
Volvo Group —Rugby
- Up to £45,000 a year
- Management
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Senior Bid Manager - Logistics
XPO Logistics —Crick
- £70,000 - £80,000 a year
- Hybrid work
- Leadership
- Employee discount
Quick apply
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
8d
Business Development Manager - Contract Logistics
XPO Logistics —Crick
- £80,000 - £90,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Banbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Production and Flow Logistics Lead
Ricardo —Leamington Spa
- £40,000 - £50,000 a year
- In-person
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
2d
Warehouse Manager
Hella —Chipping Warden
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
European Road Freight Operations Team Leader
C4 Logistics Ltd —Coventry
- £37,000 - £42,000 a year
- Full-time
- In-person
- Leadership
- Negotiation
- Free parking
Quick apply
8d
General Manager, Contract Logistics
DSV —Northampton
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
Warehouse Shift Manager
Ellisons —Coventry
- £32,000 - £35,000 a year
- Full-time
- Management
- Team management
- Warehouse experience
- Free parking
- Health & wellbeing programme
Quick apply
3h

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
13 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

logistics manager jobs in southam, war

Customer Experience Manager

Warehouse & Procurement Manager

Export Sales Manager

Operations Manager

Assistant Operations Manager

Transport Manager

Operations Manager

Warehouse Operations Manager

Manager Service Delivery & Transport

Warehouse - Shift Manager

Senior Bid Manager - Logistics

BCAL Operations Team Leader (Specialist Logistics)

Business Development Manager - Contract Logistics

Area Manager, Amazon Logistics

Production and Flow Logistics Lead

Head of Operations

Warehouse Manager

European Road Freight Operations Team Leader

General Manager, Contract Logistics

Warehouse Shift Manager

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