1st line support Work, Jobs in Springburn, Glg (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
1d
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- SharePoint
Quick apply
International Recruitment and Conversion Coordinator
University of the West Scotland —Paisley
- £28,031 - £33,002 a year
- Full-time
- University
- Recruiting
- Annual leave
- Employee assistance programme
Regional IT Support Specialist
Omexom UK —Scotland
- In-person
- Communication skills
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
1d
Infrastructure and Network Engineer
Waterstons Ltd —Glasgow
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Hotel
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Concierge (Days/weekends)
The Salvation Army —Glasgow
- £13.72 an hour
- Weekend availability
- Front desk
- Cleaning
8d
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Mechanical Engineering Technician
University of the West Scotland —Paisley
- £28,031 - £33,002 a year
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Annual leave
- Employee assistance programme
12d
Money Adviser
Children First —Greenock
- £30,602 - £35,778 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
HEALTH & SAFETY MANAGER
ES Global —Glasgow
- Weekend availability
- Remote
- Communication skills
Quick apply
Security Consultant - FTC
M&G plc —Stirling
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave
8d
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Communication skills
- Employee assistance programme

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IT Support Technician
Brooklyn Travel —Glasgow
Full UK driving license with own car. Ensure always the security and compliance of our network and infrastructure including backups, anti-virus, firewalls,…
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IT Administrator
DFYNE —Uddingston
Ideally, candidates will have around 3 years' experience. Manage user accounts, permissions and access controls. Organisational and time-management skills.

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1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
1 day ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Ticket management
Microsoft Exchange
User account management
IT support
Technical support incident logging
Computer networking
SharePoint
Customer support
Communication skills
Microsoft Azure
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

1st line support jobs in springburn, glg

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

IT Support Technician

International Recruitment and Conversion Coordinator

Regional IT Support Specialist

1st Line Support Analyst

Infrastructure and Network Engineer

Breakfast Chef

Concierge (Days/weekends)

IT Field Engineer - Scotland

Mechanical Engineering Technician

Money Adviser

HEALTH & SAFETY MANAGER

Security Consultant - FTC

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

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