Customer success operations manager Work, Jobs in Springfield, Fif (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
3d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager
Ricks & Mortar Property Solutions Ltd. —Dundee
- £8,000 - £8,700 a month
- Full-time
- Supervising experience
- In-person
- Leadership
Quick apply
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
2d
Lead Customer Experience Manager
Sainsbury's —Leven
- £36,250 a year
- Management
- Leadership
- Employee discount
7d
Operations Manager
Carnoustie Golf Hotel & Spa —Carnoustie
- £42,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Annual leave
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Network Operations Manager
DC Thomson —Dundee
- Full-time
- Hybrid work
- Management
- Product management
- Travel
Quick apply
5d
Operations Manager, Amazon, Dunfermline, Customer Fullfillment
Amazon UK Services Ltd. —Dunfermline
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Area Manager, DDD1
Amazon UK Services Ltd. —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Business Development Manager
Edinburgh Remakery —Leith
- £37,533 - £45,146 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
11d
Branch Manager
Clockwork Removals & Storage Ltd —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Relocation assistance
Quick apply
11d
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
13d
Customer Experience Manager
Sainsbury's —Edinburgh
- £32,700 a year
- Management
- Leadership
- Employee discount
10d
Concession Manager
Luca Faloni —Edinburgh
- Full-time
- In-person
- Leadership
- Marketing
- Employee discount
Quick apply
Senior Breeding Programme Manager
Genus Plc —St. Andrews
- Full-time
- Hybrid work
- Doctoral degree
- Computer literacy
- English
- Employee assistance programme
Intelligence Analyst
Fair Work Agency —Edinburgh
- £35,367 - £37,497 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
8d
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Technical/Commercial Manager
H & H Properties (UK) Ltd —Dundee
- £50,000 - £65,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
3d

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customer success operations manager jobs near springfield, fif

Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
3 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success operations manager jobs in springfield, fif

Customer Success Operations Manager

Operations Manager

Senior Operations Manager

Assistant Operations Manager

Lead Customer Experience Manager

Operations Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Network Operations Manager

Operations Manager, Amazon, Dunfermline, Customer Fullfillment

Area Manager, DDD1

Excursions Manager

Business Development Manager

Branch Manager

Sales and Marketing Manager

Customer Experience Manager

Concession Manager

Senior Breeding Programme Manager

Intelligence Analyst

Operations delivery lead - Pension

Technical/Commercial Manager

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