It support Work, Jobs in Standon, Sts (with Salaries)

Helpdesk Operative
Sodexo —Stoke-on-Trent
- £13.96 an hour
- Microsoft Word
- Hospital
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
1h
IT Technician
Sumer —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
Quick apply
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Technician
Shaw Education Trust —Stoke-on-Trent
- £30,024 - £33,700 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- School
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply
6d
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
Field Support Specialist
FOODHUB —Stoke-on-Trent
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
2h
IT Support
CTS Wholesale Ltd —Burton-On-Trent
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
4d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
11d
Customer Support Specialist (Software/Tech)
Housebuilder Pro Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- In-person
- AI
Quick apply
22h
Helpdesk Co-ordinator - 6 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
13h
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
Service Delivery Technician
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- In-person
4d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Continuous improvement
- Analytics
- Employee discount
Technical Support (Telecoms) - 2nd Line
Radius Limited —Crewe
- Full-time
- Computer networking
Quick apply
8d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
9d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
2d
IT Service Desk/Site Engineer
JN Bentley —Telford
- Full-time
- Customer service
- Travel
- In-person
Quick apply
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- In-person
- Free parking
Quick apply

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Helpdesk Operative

Sodexo -
Stoke-on-Trent

Quick apply

Job details

£13.96 an hour
1 hour ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Transport links
Life insurance

Qualifications

Microsoft Word
Computer literacy
Microsoft Office Suite
Complaint handling
Patient service
Data entry
Communication skills

Full job description

Job Introduction

Job Description

Healthy outcomes start with positive patient experiences.

26.25 Hours a Week /4 On 4 Off / 14:00 - 22:00
£13.96 per hour
Uniform Provided / Access to Blue Light Card / Sodexo Benefits
20 Days Holiday per year (pro rata)
Location is Royal Stoke Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

As a Helpdesk Operative at Sodexo, based in Royal Stoke Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you’ll do:

Receive, log, and process service requests efficiently.
Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
Adhere to company policies and health & safety regulations.
Support colleagues and Trust staff; assist with duties of other staff when necessary.
Handle customer complaints; escalate to management when needed.
Maintain call response times and process requests within service standards.
Follow instructions and work within Helpdesk procedures.
Focus on accurate data input and task allocation.
Complete work records and report unresolved issues to supervisors.
Manage difficult and emotional situations tactfully.

What you bring:

IT literate with knowledge of Microsoft Office (Word, Excel, Outlook).
A strong team spirit and excellent communication skills
The ability to stay calm, focused, and organised under pressure
Embody and promote company values.
Provide excellent customer service and handle complaints professionally.
Act proactively, adapt quickly to change, and work independently.
Maintain confidentiality and handle sensitive information appropriately.
Demonstrate strong listening and communication skills.
Be adaptable, self-motivated, and detail-oriented.

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

Mental health and wellbeing resources
Employee Assistance Programme (including financial/legal advice & personal support)
Free health & wellbeing app with 24/7 virtual GP access
Discounts on high street brands for you and your family
Salary finance tools and financial wellbeing resources
Retirement savings plan and life insurance
Full training and protective uniform provided.
Opportunities to gain experience through learning and development.
Cycle to Work scheme & volunteering opportunities.
Flexible working and a dynamic team environment
Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Quick apply

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