Transport team leader Work, Jobs in Stanford Le Hope, Eng (with Salaries)

Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
- Continuous improvement
Team Leader [Signalling Maintenance]
Network Rail —London
- £48,420 a year
- Weekend availability
- Maintenance
- Driving
- Annual leave
Transport Team Manager, Nights
GXO Logistics —Waltham
- Up to £18.28 an hour
- Full-time
- Continuous improvement
- Recruiting
- Leadership
- Annual leave
- Employee discount
5d
Airport Team Manager
Swissport International AG —London
- Full-time
- English
- Continuous improvement
- Conflict management
6d
Driver Team Manager- Derby
XC Trains Limited —London
- Budgeting
- Communication skills
Quick apply
17h
Removals Team Leader & Driver
CASA Removals LTD —London
- From £120 a day
- Overtime
- Customer service
- In-person
- Leadership
Quick apply
12d
Tech Ops Lead
Skyports Limited —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Advisory Lead - Transportation Industry
Arcadis —London
- Business development
- AI
- Leadership
8d

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Administrator Team Leader Stansted

Swissport International AG -
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Mentoring junior staff
English
Performance management
Change management
Health and safety inspection
Health and safety audits
Continuous improvement
Team management
Aviation passenger services
Professional development mentoring
Customer interaction
Training & development
Safety compliance inspections
Personal protective equipment (PPE) compliance

Full job description

Overview:

The Clerical Team Leader is a vital operational role where you will have delegated responsibility for managing the front-line Clerical team members at London STANSTED Airport.

Interviews will take place on 18th and 19th of Aug on an invite only basis.

Location: London STANSTED Airport, UK

This role is 4on / 4 off, two days / two nights position.

Day Shifts: Two consecutive 12-hour day shifts.
Night Shifts: Followed by two consecutive 12-hour night shifts.

Responsibilities:

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
Ensure available resources are used to the optimum level (monitor and control overtime payments).
Support and identify training needs and where required train, coach and mentor the team.
Create & maintain a progressive, open feedback culture by managing the performance of employees.
Ensure the strict implementation of the Customer Services budget.
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers. Strict implementation of Passenger Service budget such as overtime spend and sickness policy.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Ensure all safety and security processes and procedures are always complied with.
Ensure Compliance with all Uniform & PPE Requirements.
Hold Team Briefings.
Conduct and provide team feedback as and when needed.
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
Coordinate return to work paperwork for sick team members.
Conduct and complete QHSE inspections and audits as required.
Effectively work with the station manager to support the reduction of attrition in the workplace. Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
Complete other duties as assigned

LEADERSHIP QUALITIES

To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.
Create transparency to drive results.

KEY PERFORMANCE INDICATORS

Health and Safety
Accuracy of travel document checks
Airline KPI’s
Safe and on time performance
Roster vs Timesheet allowance (breaks and team members leaving on time)

ESSENTIAL SKILLS

You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with your people to help them understand Swissport Western Europe direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:

QUALIFICATIONS AND COMPETENCIES

Experience working in aviation, ideally in an airside operational role.
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
Fluent spoken and written English (additional languages beneficial)
A desire to lead and develop other teams and team members.

Apply Now

Refine Your Search

transport team leader jobs in stanford le hope, eng

Administrator Team Leader Stansted

Team Leader [Signalling Maintenance]

Transport Team Manager, Nights

Airport Team Manager

Driver Team Manager- Derby

Removals Team Leader & Driver

Tech Ops Lead

Advisory Lead - Transportation Industry

Other jobs to consider

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