Technical support agent Work, Jobs in Stanstead, Sfk (with Salaries)

Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
16h
Wayleave Warden
Balfour Beatty —Ipswich
- Hybrid work
- Civil engineering
- Communication skills
- Negotiation
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Process Operator - Viaflo
Baxter —Thetford
- Rotating shift
- English
- Continuous improvement
- Manufacturing
- Annual leave
- Employee assistance programme
8d
Sub Agent - M&T
Bouygues Construction —Ipswich
- Full-time
- Heavy lifting
- Continuous improvement
- Organisational skills
- Annual leave
Building Control Inspector
Colchester City Council —Colchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Process Operator - Bottlepack filling
Baxter —Thetford
- Rotating shift
- English
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
7d
Waste Water Adoptions Engineer
Advanced Utility Networks —Braintree
- Full-time
- Hybrid work
- Computer skills
High Net Worth Residential Fee Earner
Holmes and Hills LLP —Colchester
- Full-time
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Project Manager / Employer's Agent
Airey Miller —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Writing skills
- Organisational skills
- Contracts
Quick apply
8d
Building Surveyor/Contract Administrator - Life Science
Bidwells —Cambridge
- Full-time
- Contracts
- Communication skills
- Employee discount
6d
Junior Commercial Advisor
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
Quick apply
AI Solutions Architect
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
Sr Staff AI Software Development Engineer
Renesas Electronics —Cambridge
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Senior Land Manager
WestonHomes —Elsenham
- Business development
- Mentoring
- Life insurance
Quick apply
8d

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Wayleave Warden
Balfour Beatty —Ipswich
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technical support agent jobs near stanstead, sfk

Technical Support Agent

POP Telecom -
Newmarket

Quick apply

Job details

Full-time
£26,500 - £28,500 a year
16 hours ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Technical support incident logging
Network support
Computer skills
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Remote diagnostics
Time management
Help desk

Full job description

Telecoms Support Agent
Full-Time |Permanent | Office-Based
Salary: From £26,000 per year

About the Role
We are looking for a motivated Telecoms Support Agent to join our growing team. This is a customer-facing technical support role, where you will help customers resolve broadband, Wi-Fi, router and connectivity issues remotely by telephone and email.

You don't need to be a telecoms expert to apply. Full training will be provided. We're looking for someone who is confident speaking with customers, comfortable using computers and different systems, and enjoys working out why something isn't working. The ideal person will have a logical and methodical approach to problem-solving, good communication skills and a genuine interest in technology. You'll develop your technical knowledge through structured training and hands-on experience, with the opportunity to build a career within the telecoms industry.

What You'll Be Doing
As a Telecoms Support Agent, you'll be responsible for helping customers identify and resolve technical issues remotely. Your responsibilities will include:

Providing friendly, professional and efficient technical support to customers
Supporting customers by telephone and email with broadband, Wi-Fi, router and connectivity issues
Asking the right questions to understand and diagnose customer issues
Working through technical problems in a clear, logical and structured way
Carrying out line, router, service and account checks using internal systems and supplier portals
Identifying whether an issue is related to Wi-Fi, customer equipment, configuration, the broadband service or the underlying line
Guiding customers through troubleshooting steps in a clear and easy-to-understand way
Raising faults and supplier actions where required
Monitoring and progressing faults until the appropriate action has been completed
Working with internal teams and suppliers to help resolve customer issues
Keeping customers updated on the progress of their issue
Accurately recording customer contact, technical findings, actions taken and next steps
Following company procedures to ensure issues are handled consistently and correctly
Building your technical knowledge through training and day-to-day experience
Taking ownership of customer issues and seeing them through to the appropriate resolution

What We're Looking For
We're looking for someone with the right attitude and approach. You don't need previous telecoms experience, but you should be comfortable with technology and genuinely interested in learning.

Essential

Strong communication skills and a professional telephone manner
A genuine interest in technology and problem-solving
A logical and methodical approach to diagnosing problems
Confidence using computers, systems and online portals
The ability to learn new technical processes and systems
Good attention to detail
The ability to explain technical information clearly to customers
The ability to remain calm, patient and helpful when dealing with frustrated customers
A proactive approach and willingness to take ownership of issues
Good organisation and time-management skills
Reliability and professionalism
The ability to work independently while also contributing to a team

Desirable

Previous experience in any of the following would be beneficial, but is not essential:

Customer service
Technical support
IT support
Telecoms or broadband support
Internet/Wi-Fi troubleshooting
Call centre or contact centre environments
Using CRM, ticketing or customer management systems

Full Training Provided

Previous telecoms experience is not essential. You'll receive training on our systems, processes and the technical aspects of broadband and telecoms support. You'll gradually build your knowledge of areas including:

Broadband services
Wi-Fi troubleshooting
Routers and customer equipment
Connectivity issues
Line and service checks
Fault diagnosis
Supplier systems and portals
Technical fault management

We want to develop people who are willing to learn and become confident in providing high-quality technical support.

What We Offer

Full-time, permanent position
Salary from £26,000 per year
Full technical training and ongoing support
Office-based role within a supportive team environment
Free on-site parking
Employee discount
Opportunities for progression and development
Practical experience within the telecoms industry
The opportunity to develop specialist technical support skills

Who This Role Could Suit

This role could be a great fit for someone who enjoys helping people and solving problems.You may already have experience in customer service, IT support, retail technology or a contact centre environment, or you may simply be someone who enjoys technology and wants to develop a career in technical support.

You don't need to know everything on day one. We're looking for someone with the right attitude, good communication skills, technical curiosity and a willingness to learn.

If you enjoy solving problems, helping customers and learning how technology works, we'd love to hear from you.

Benefits

Employee discount
Free parking
On-site parking
Full training provided
Career development opportunities

Pay: £26,500.00-£28,500.00 per year

Work Location: In person

Quick apply

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technical support agent jobs in stanstead, sfk

Technical Support Agent

Wayleave Warden

JUNIOR SALES ADVISOR

Process Operator - Viaflo

Sub Agent - M&T

Building Control Inspector

Process Operator - Bottlepack filling

Waste Water Adoptions Engineer

High Net Worth Residential Fee Earner

Project Manager / Employer's Agent

Building Surveyor/Contract Administrator - Life Science

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

AI Solutions Architect

Sr Staff AI Software Development Engineer

Senior Land Manager

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