Head of branch Work, Jobs in Stansted, Ess (with Salaries)

Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Marketing Manager
Huws Gray Group —Pampisford
- Microsoft Powerpoint
- Microsoft Word
- Management
- Annual leave
- Employee discount
General Manager - Fitzbillies
Fitzbillies —Cambridge
- £34,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Customer service
- Store discount
- Employee discount
Quick apply
12d
Marketing Manager - C&L / PDM
Huws Gray Group —Pampisford
- Microsoft Powerpoint
- Management
- Marketing
- Annual leave
- Employee discount
HR Manager
Dalata —Cambridge
- Full-time
- Hotel
- Team management
- Human resources
- Employee assistance programme
Quick apply
11d
Property Inspections Team Coordinator
Beresfords Group —Chelmsford
- £25,000 - £28,000 a year
- No weekends
- Hybrid work
- CRM software
- Computer literacy
- Microsoft Office
- Referral programme
International Trading Assistant
Belmont & Knott Ltd. —Stevenage
- From £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- AWS
Deputy General Manager
Dalata —Cambridge
- Full-time
- Hotel
- Training & development
- Leadership
- Employee assistance programme
Quick apply
Nissan Chelmsford Car Sales Advisor
Glyn Hopkin —Chelmsford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
IT & Marketing Support Administrator
Extrastaff —St Albans
- £28,000 a year
- Full-time
- Communication skills
- Employee discount
12d
Commis Chef
Holiday Inn Express Stansted Airport —Stansted
- Part-time
- Hotel
- Cleaning
- Free parking
- Employee discount
Quick apply
BYD Car Sales Advisor Waltham Abbey
Glyn Hopkin —Waltham Abbey
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
Environtec: Asbestos Surveyor - South East
Obsequio Group —Chelmsford
- Up to £37,000 a year
- Full-time
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Environtec: Commercial Asbestos Surveyor: South East
Obsequio Group —Chelmsford
- Up to £40,000 a year
- Full-time
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Head Pastry Chef - Sponsorship available
University Arms —Cambridge
- £34,106.49 a year
- Weekend availability
- Bar
- Inventory control
- English
- Referral programme
1d
Children’s Pastor (Tier 2)
Revival House —London
- £24,000 a year
- Weekend availability
- Experience working with children
- Leadership
- Communication skills
BYD Car Sales Advisor
Glyn Hopkin —Romford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
Guest Service Assistant (Nights)
Holiday Inn Express Braintree —Braintree
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply

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Head of Branch

Gallagher Bassett -
Chelmsford

Apply Now

Job details

Full-time

Qualifications

Succession planning
Customer relationship building
Stakeholder collaboration
Client engagement
Stakeholder liaison
Coaching
Mentoring junior staff
Motor insurance claims handling
Complaint handling
Client relationship development
Performance management
Compliance management
Quality assurance
Presentation skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Decision making
Mentoring
Recruiting
Ongoing financial performance monitoring
Professional development mentoring
Training & development
Leadership
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for an experienced and driven Head of Branch to lead and oversee branch operations, ensuring the highest standards of service delivery, client satisfaction, operational performance, and team engagement.

This is a key leadership role where you will be responsible for the day to day running of the branch, managing financial performance, driving operational excellence, and fostering a collaborative, inclusive, and supportive culture.

The successful candidate will play a key role in shaping the future of the operation as the business continues to evolve and grow. With exposure to flagship accounts, major stakeholders, and wider business initiatives, this role offers the opportunity to make a significant impact while contributing to the ongoing development of our TPA business.

How you'll make an impact

Lead and oversee all branch operations, ensuring smooth and efficient day to day performance.
Drive high levels of client satisfaction through proactive relationship management and regular client engagement.
Organise and attend client meetings, ensuring contracted service standards and performance targets are consistently achieved.
Resolve client concerns and complaints promptly and professionally, maintaining strong and long-lasting relationships.
Work closely with clients, account managers, colleagues, and stakeholders to understand and exceed client expectations.
Collaborate across the wider business to ensure a consistent and seamless service offering.
Monitor operational performance, budgets, and profitability, identifying opportunities for continuous improvement.
Ensure compliance with regulatory and company requirements, maintaining robust governance and operational controls.
Drive quality assurance standards through effective quality frameworks, regular audits, coaching, and training initiatives.
Support senior leadership on strategic and operational projects as required.
Partner with HR on recruitment, succession planning, employee development, and performance management activities.
Ensure Personal Development Plans and individual goals are completed and maintained across the team.
Mentor, coach, and develop colleagues, sharing knowledge and expertise to support career growth and operational excellence.

About You

Proven leadership and people management experience within a claims, insurance, or TPA environment.
Strong technical claims knowledge, ideally within Motor and/or Casualty claims, with a good understanding of claims processes and systems.
Experience leading teams through change while driving operational performance and continuous improvement.
Excellent organisational and decision-making skills, with the ability to manage competing priorities in a fast-paced environment.
Strong stakeholder management and relationship-building skills, with the confidence to engage with clients, senior leaders and colleagues.
Excellent verbal and written communication skills, including reporting and presenting insights.
A proactive approach to learning, development and achieving high standards.

#LI-PH1

#LI-hybrid

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply Now

Refine Your Search

head of branch jobs in stansted, ess

Head of Branch

Internal Sales

Marketing Manager

General Manager - Fitzbillies

Marketing Manager - C&L / PDM

HR Manager

Property Inspections Team Coordinator

International Trading Assistant

Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)

Deputy General Manager

Nissan Chelmsford Car Sales Advisor

IT & Marketing Support Administrator

Commis Chef

BYD Car Sales Advisor Waltham Abbey

Environtec: Asbestos Surveyor - South East

Environtec: Commercial Asbestos Surveyor: South East

Head Pastry Chef - Sponsorship available

Children’s Pastor (Tier 2)

BYD Car Sales Advisor

Guest Service Assistant (Nights)

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