This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We are pleased to offer an opportunity to join our service as a Team Administrator for Shropshire Telford & Wrekin MHST, working together with an experienced administrative team within a busy and supportive environment.
As a key member of the team, you will provide comprehensive administrative support to clinical staff & ensure the smooth day-to-day running of the service. Main duties will include:
Answering & managing telephone enquiries
Booking & coordinating appointments
Processing referrals in a timely & accurate manner
Typing, formatting & distributing confidential clinic letters & reports
Liaising with external agencies & stakeholders
Working together with other admin colleagues in the Service to support day to day delivery.
If you are an organised, motivated individual who enjoys working as part of a team & contributing to a vital service, we would welcome your application.
To provide general administrative services to support the smooth running of clinical services including:
Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
Typing letters and reports
To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
Making bookings and cancellations e.g. training places, rooms and interpreters.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner.
Supporting diary management of an individual or individuals (arranging meetings etc)
Monitoring of an individual or team inbox
Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc
Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
Providing cover for other administrative colleagues during staff absence
Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.
Resource ordering and organisation.
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
To be successful in this role, you will have:
A good standard of education, including English and Maths
RSA/NVQ Level 3 typing qualification or equivalent relevant experience
Strong IT skills, with proficient use of Microsoft Office packages including Word, Excel, Outlook & electronic calendars
The ability to work accurately with confidential information
Good organisational skills & the ability to manage a varied workload
Regular VDU use is required for this post. Experience or knowledge of the NHS RiO system is desirable; however, full training will be provided where necessary.
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.
For further information relating to this vacancy please refer to the attached job description and person specification.
There will be an expectation to work at different community bases across Shropshire, Telford & Wrekin.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
