It service desk analyst Work, Jobs in Starbeck, Nyk (with Salaries)

IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
2d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
13d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
5d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
1d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
8d
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount

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IT Service Desk Analyst

Anchor -
Bradford

Apply Now

Job details

Permanent
£30,000 a year
2 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

ITIL Certification
Customer service
IT support
ServiceNow
IT
Communication skills
Time management

Full job description

Location: Bradford main office
Job Type: Permanent | Full-time
Shift pattern: 37.5 hours per week, worked on a shift-based rota covering 7:00am - 9:00pm, Monday to Saturday inclusive
Salary: £30,000

We're looking for an IT Service Desk Analyst to join our friendly Service Desk team. You'll be the first point of contact for IT support, helping colleagues across the business stay connected and productive.

As the first point of contact for IT support, you'll provide excellent customer service while resolving technical issues for colleagues across the organisation. Working as part of our Level 1 Service Desk, you'll help deliver a seamless digital workplace experience by resolving incidents quickly, providing first-time fixes where possible, and escalating more complex issues when needed.

What you'll be doing

Provide first-line IT support via phone and digital channels.
Log, prioritise and manage incidents and requests using ServiceNow.
Resolve common hardware, software, Windows and Microsoft 365 issues.
Escalate complex issues to specialist support teams.
Support device setup and basic endpoint troubleshooting.
Maintain knowledge articles and contribute to service improvements.
Deliver excellent customer service while working to SLA and quality targets.

What you'll bring

Strong working background in customer service working within an IT helpdesk or IT support environment.
Good knowledge of Windows, Microsoft 365 and workplace technologies.
Strong troubleshooting, time management, and verbal/written communication skills.
Experience using an IT Service Management tool (ServiceNow desirable).
Understanding of ITIL principles (ITIL Foundation qualification desirable).

Apply now

Ready to join us? Click Apply today. We'll review applications as they're received and contact shortlisted candidates with the next steps

The closing date is Friday 25 July.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more
Free Blue Light Card

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

it service desk analyst jobs in starbeck, nyk

IT Service Desk Analyst

Service Desk Analyst

Service Desk Analyst - Tier I

Incident Management Analyst

Service Desk Analyst

Service Desk Analyst, Judicial Digital Services, Judicial Office

Service Desk Analyst (European Language Speaker)

Business Technical Services Analyst II

Other jobs to consider

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