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Meetings & Events (M&E) Operations Manager

Mercure Blackburn Dunkenhalgh Hotel & Spa -
Accrington

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Communication skills

Full job description

Job Ref: PRO1123

Branch: Mercure Blackburn Dunkenhalgh Hotel Spa

Location: Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: variable over 7 days

Hours per week: 40

Posted date: 03/06/2026

Closing date: 05/08/2026

We are searching for an engaging and resourceful ME Operations Manager to join our team. Our ME Operations Manager will play a crucial role in ensuring the success of various events hosted at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail. Duties include assisting with the planning and execution of events, coordinating with vendors, and ensuring that all guest needs are met during the event. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, dynamic environment.

Role Overview

As ME Operations Manager, you will be responsible for the day-to-day management and delivery of all meetings and events operations within the hotel. You will lead the ME team, ensuring all events are executed flawlessly and to the highest standards, maintaining our reputation for exceptional service.

Key Responsibilities

Oversee the setup, execution, and breakdown of all meetings and events within the hotel.
Lead and manage the ME operations team, ensuring high levels of service and team engagement.
Work closely with the Sales and Events teams to ensure event requirements are understood and met.
Ensure all event spaces are prepared and presented to the highest standard.
Manage staffing levels in accordance with event requirements and budgetary guidelines.
Maintain health safety, food hygiene, and operational standards across all event activities.
Monitor and respond to client feedback to continuously improve service quality.
Liaise with suppliers and contractors where required to support event execution.
Maintain inventory and manage ordering of necessary event equipment and supplies.
Conduct regular training and development sessions for the ME team to uphold service excellence.
Running dinners, conferences and weddings
Rota, training and development

What We Offer

Competitive salary with performance-based bonus
Staff meals on duty
Hotel and partner discounts
Ongoing training and development opportunities
Supportive and inclusive team culture

Mercure Blackburn Dunkenhalgh Hotel Spa

At Mercure Blackburn Dunkenhalgh Hotel Spa, we believe a great career starts with feeling valued, supported and inspired every single day.

We're passionate about creating memorable experiences for our guests, and that starts with creating a great experience for our people. Whether you're launching your hospitality career or taking the next step, you'll be part of a welcoming team where your ideas matter, your development is supported and your contribution is recognised.

No two days are the same. You'll have the opportunity to learn new skills, build meaningful relationships and make a real impact while working in one of Lancashire's most iconic hotel and spa destinations.

Our hotel offers 175 beautifully appointed bedrooms, The Cameo Restaurant serving breakfast, lunch and dinner seven days a week, alongside our busy lounge bar and outdoor terrace. With 16 versatile meeting and event spaces, we host everything from corporate conferences and gala dinners to spectacular weddings and celebrations. Our Health Club Spa, complete with a swimming pool, gym and eight treatment rooms, gives guests the perfect place to relax while giving our team the opportunity to work across one of Lancashire's most diverse hospitality operations.

If you're someone who enjoys working with people, loves being part of a team and wants to grow in an environment that celebrates individuality, we'd love to hear from you.

Bring your personality. Build your future. Create unforgettable experiences with us.

Quick apply

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Meetings & Events (M&E) Operations Manager

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