End user support Work, Jobs in Steyning, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
10d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Software troubleshooting
- Customer service
- Computer networking
3d
Business Analyst
Adur & Worthing Councils —Worthing
- £42,839 - £46,142 a year
- Full-time
- Employee assistance programme
10d
Housekeeping - Team Member
Premier Inn —Worthing
- Up to £13.06 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Quick apply
4d
Data Analyst (SQL & Python)
Legal & General Investment Management —Hove
- Data analysis skills
- SQL
- Python
- Employee discount
Homelessness Intervention & Prevention Officer - Duty to Refer
Adur & Worthing Councils —Worthing
- £37,280 - £41,771 a year
- Full-time
- Employee assistance programme
3d
Customer Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £54,790 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Gym membership
13d
Software Developer
Reigate College —Reigate
- £44,601 - £51,861 a year
- Full-time
- Java
- SQL
- APIs
9d
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
Data Analyst (SQL & Python)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Python
- Employee discount
Quick apply
Head of IT Operations
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
12d
Customer Engagement Executive
Unum Group —Dorking
- £30,000 - £35,000 a year
- Full-time
- Marketing
- In-person
- Business
Assessor Trainer in Early Years [Ref: WC2012]
Chichester College Group —Worthing
- £26,431 - £26,972 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Deputy Director of Cyber and IT Operations
University Hospitals Sussex NHS Foundation Trust —Worthing
- £112,782 - £129,783 a year
- Full-time
4d
Field Care Supervisor
Guild Care —Worthing
- £28,704 - £32,448 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Product Designer
Linnworks —Chichester
- Remote
- Presentation skills
- Communication skills
- Employee assistance programme
- Life insurance
Phlebotomist
The Mill Medical Practice —Godalming
- From £13.25 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- In-person
Quick apply
Management Accountant
TCMM Shutter Group Ltd —Brighton
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
3d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

end user support jobs in steyning, wsx

IT Service and Support Analyst

End User Support Technician

IT Support Technician (Level 1)

Administrator (Support & Operations)

Business Analyst

Housekeeping - Team Member

Data Analyst (SQL & Python)

Homelessness Intervention & Prevention Officer - Duty to Refer

Customer Operations Analyst

Software Developer

Senior Business Analyst (SaaS)

Data Analyst (SQL & Python)

Head of IT Operations

Customer Engagement Executive

Assessor Trainer in Early Years [Ref: WC2012]

Deputy Director of Cyber and IT Operations

Field Care Supervisor

Product Designer

Phlebotomist

Management Accountant

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