Customer engagement coordinator Work, Jobs in Stocksfield, Nbl (with Salaries)

Hospitality Operations & Guest Experience Coordinator
Leisure Business Services —Low Fell
- £27,000 - £32,000 a year
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
Admin Coordinator
Curaleaf International —Sunderland
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Life insurance
Quick apply
Marketing and Events Coordinator
Blyth Tall Ship —Blyth
- £25,500 - £28,200 a year
- Full-time
- Social media management
- Project management
- Organisational skills
- Free parking
Quick apply
2d
Solutions International Commercial Coordinator
Baker Hughes —Newcastle upon Tyne
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Life insurance
5d
Cake Shop Assistant & Social Media Coordinator
The Cake Ritual Ltd —Newcastle upon Tyne
- From £12.71 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
- Employee discount
Quick apply
4h
Electrical Contracts Manager (Renewables)
Thrift Energy —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- System design
- Analysis skills
- Project management
Quick apply
Community Cafe manager (21hours)
REfUSE CIC —Chester-le-Street
- Up to £27,246 a year
- Part-time
- Food service
- IT
- In-person
- Annual leave
Quick apply
4d

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customer engagement coordinator jobs near stocksfield, nbl

Hospitality Operations & Guest Experience Coordinator

Leisure Business Services
Low Fell

Quick apply

Job details

Permanent | Part-time | Full-time
£27,000 - £32,000 a year

Benefits

Discounted or free food

Qualifications

Hospitality
Driving Licence
Social media management
Customer service
Driving
Human resources
Organisational skills
IT
Restaurant experience
Communication skills
Marketing
Hotel experience

Full job description

Hospitality Operations & Guest Experience Coordinator

Rosa Twelve – Low Fell, Gateshead

Salary: £27,000 – £32,000 per annum (depending on experience)

Full-Time | Approximately 35–40 Hours Per Week | Permanent

About Rosa Twelve

Rosa Twelve is one of Low Fell's leading independent hospitality venues, combining great food, quality drinks, events, entertainment and exceptional customer service within a vibrant and welcoming environment.

As the business continues to grow, we are looking to recruit a highly organised, proactive and people-focused individual to join our team in a newly created role that sits at the heart of the business.

This is not a traditional office role and it is not a traditional Duty Manager position. Instead, we are looking for someone who can help coordinate people, projects, events and day-to-day operations whilst helping ensure our guests receive an exceptional experience every time they visit.

The Role

Working closely with the Directors, General Manager and wider management team, you will become a central point of support across the business.

You will help improve communication between departments, coordinate events and functions, support marketing initiatives, assist with administration, help manage guest enquiries and ensure operational projects are delivered effectively.

The successful candidate will be equally comfortable speaking with customers, supporting staff, assisting with events, solving problems and helping keep the business organised and moving forward.

Key Responsibilities

Supporting the day-to-day operation of the venue
Assisting with event planning, coordination and delivery
Managing function and event enquiries
Coordinating communication between departments and teams
Supporting staff onboarding, training administration and personnel records
Assisting with recruitment administration and employee engagement initiatives
Supporting marketing campaigns, promotions and community engagement activities
Managing customer feedback and guest experience initiatives
Researching opportunities, suppliers, partnerships and new business ideas
Supporting loyalty, customer retention and repeat business programmes
Maintaining operational records, systems and organisational processes
Assisting management with projects and business development initiatives
Providing hands-on support within the venue during key trading periods and events
Acting as a positive ambassador for Rosa Twelve both internally and externally

Who We're Looking For

We are looking for somebody with energy, enthusiasm and a genuine passion for hospitality.

You may come from a hospitality, hotel, events, customer service, venue operations, guest experience, tourism or business support background.

Most importantly, you will be organised, proactive, personable and capable of building strong relationships with customers, colleagues and external partners.

Essential Requirements

Excellent organisational and communication skills
Strong customer service and relationship-building ability
Professional, confident and approachable manner
Good administration and IT skills
Ability to manage multiple priorities simultaneously
Strong attention to detail
Positive, can-do attitude
Ability to work independently and use initiative
Full UK driving licence preferred

Desirable Experience

Hospitality or events experience
Marketing or social media experience
Venue, hotel or restaurant operations experience
Customer engagement or community-building experience
Recruitment, training or HR administration experience
Event planning and coordination experience

Working Pattern

This is a full-time role of approximately 30–40 hours per week.

A typical working pattern may include:

Monday: 12:00noon – 8:00pm
Thursday: 2:00pm – 10:00pm
Friday: Afternoon/Evening Shift
Saturday: Afternoon/Evening Shift
Sunday: Afternoon/Evening Shift

Hours may vary depending on events, private functions, seasonal trading and business requirements.

Unlike a traditional hospitality management role, this position is not focused on routine late-night closing shifts throughout the week. However, flexibility is required to support the needs of the business and key events.

What Success Looks Like

The successful candidate will help:

Improve communication and organisation across the business
Enhance the guest experience
Support the growth of events and private bookings
Improve operational efficiency
Strengthen team engagement
Help drive repeat business and customer loyalty
Ensure great ideas become successful actions

If you are passionate about hospitality, enjoy working with people and want to play an important role in the continued growth of an ambitious independent business, we'd love to hear from you.

Work Location: In Person – Low Fell, Gateshead

Pay: £27,000.00-£32,000.00 per year

Benefits:

Discounted or free food

Work Location: In person

Quick apply

Refine Your Search

customer engagement coordinator jobs in stocksfield, nbl

Hospitality Operations & Guest Experience Coordinator

Admin Coordinator

Marketing and Events Coordinator

Solutions International Commercial Coordinator

Cake Shop Assistant & Social Media Coordinator

Electrical Contracts Manager (Renewables)

Community Cafe manager (21hours)

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