Client services team leader Work, Jobs in Stoke On Trent (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Water Hygiene Operations Manager
Environmental Essentials Ltd —Newcastle-under-Lyme
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Contracts
- IT
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Team Leader
SGS Care Ltd —Stoke-on-Trent
- £37,850 a year
- Full-time
- Nursing home
- Leadership
- Communication skills
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Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Team Leader – OOH Placemaker Services
ISS Facility Services —Stoke-on-Trent
- Weekend availability
- Administrative experience
Quick apply
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
3d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Team Leader - Residential Children's Home
Crystal Care Solutions Ltd —Stoke-on-Trent
- £38,849.56 a year
- Weekend availability
- Microsoft Word
- Childcare
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
7d
Senior Support Worker/Team Leader
Angels at Home Care Services Ltd —Wilmslow
- £27,982.50 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Care plans
- Health & wellbeing programme
- Employee discount
Quick apply
Clinical Assessor
Capita Health Assessment Advisory Service —Stoke-on-Trent
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
11d
Client Services Administrator
Wren Sterling —Wilmslow
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
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1d
Occupational Health Advisor
Optima Health —Stoke-on-Trent
- Up to £46,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Sales Development Representative
Return on Investment Ltd —Nantwich
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Senior Recruitment Consultant (Temps)
Guardsman Group - Flexi Staff —Telford
- £40,000 a year
- Full-time
- Driving
- Human resources
- In-person
Quick apply
9d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
3d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Director Of Sales - Yarnfield Park - The Venues Collection
Levy —Stone
- Hybrid work
- Sales
- In-person
- Employee assistance programme
- Employee discount
Sales Manager – Asset Optimisation & Digital Services
Saur Europe —Stoke-on-Trent
- Engineering
- Business development
- Project management
Quick apply

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Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

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Job details

Fixed term contract

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)

We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

client services team leader jobs in stoke on trent

Client Services Team Leader

Water Hygiene Operations Manager

Team Leader

Aftersales Manager

Social Value Officer

Team Leader – OOH Placemaker Services

Credit Control Team Leader

Out of Hours Team Leader

Team Leader - Residential Children's Home

Senior Support Worker/Team Leader

Clinical Assessor

Client Services Administrator

Occupational Health Advisor

Sales Development Representative

Senior Recruitment Consultant (Temps)

Head of Project Management Office (PMO)

Customer Experience Team Manager

Partner Manager

Director Of Sales - Yarnfield Park - The Venues Collection

Sales Manager – Asset Optimisation & Digital Services

I want to receive the latest job alerts for client services team leader in stoke on trent

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