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Virtual Personal Assistant (Night)

Comxo
Datchet

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Job details

£22,031 - £25,031 a year

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
English
Microsoft Office Suite
IT support
Customer support
NVQ
A Level

Full job description

Location

Datchet: Office

Hours & Pattern

31.5 Hours: (21.00 - 07.00)

DEPARTMENT

Switchboard

SALARY

£25,031

What Will You Be Doing

Do you like to help others when they need assistance? Enjoy problem solving and finding solutions under pressure? Do you have a polite and professional telephone manner?

ComXo is the leading UK provider of global switchboard support services, who are looking to recruit a talented and enthusiastic individual to join the team!

This role requires the Virtual Personal Assistant to conduct themselves in accordance with the company’s 4P’s values (Politeness, Professionalism, Personality and Proficiency) at all times to internal and external stakeholders.

Please note that all applicants must be UK residents.

Your Main Responsibilities

4 on 4 off rotational shift pattern (including weekends) - 31.5hrs per week (21.00 - 07.00)

As a Switchboard Operator on nights, you will be dealing with a variety of incoming calls as a first point of contact for some of our high-profile clients. You will be assessing the nature of the calls in order to transfer or escalate ensuring that each call has a valued outcome. Additionally, you will be required to carry out data related admin tasks using Excel.

ComXo recognises ambition and talent with fantastic opportunities to progress to Senior Customer Service Advisors, Team Leaders and beyond

You would need to be able to commit to an eight-week office-based induction (Mon-Fri, 9am to 5pm) before moving onto the night rota.

What we are looking for:

Previous telephone customer service and IT support experience is essential
A good telephone manner with a passion to deliver a first-class service
A ‘can do’ attitude
Someone who is happy working nights on a rotational shift pattern, with experience of working nights.

The salary for this role is £22,031 plus an additional £3,000 Out of Hours allowance.

Start Date: 1st June 2026.

Additional Information

If successful in the recruitment process, the employment will be subject to 10 years of references and employment history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.

Please note due to volumes of applications, we will only be able to contact those who have been selected to move onto the next stage. If you do not hear from the team, unfortunately this means your application was not selected.

Equality and Diversity at ComXo

At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.

We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.

Further information can be found in our Equality & Diversity Policy which is available on request.

Experience

Previous experience in switchboard, telephone reception, customer service, hospitality or in the legal sector is preferred
Experience of using Microsoft packages – Word, Outlook, Excel

Qualifications

Educated to minimum of A-level or equivalent
NVQ in Customer Service is an advantage

Strengths

Be able to multi-task (expectation to be able to deal with more than one call at a time)
Be confident in speaking and writing English

Competencies

Communication
INTEGRITY
RELIABILITY
ADAPTABILITY
Empathy
Initiative
Efficiency

Apply Now

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