Customer services team leader (contact centre based) Work, Jobs in Stourbridge, Wmd (with Salaries)

Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme

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Admin Team Leader

Trifast
Walsall

Apply Now

Job details

Full-time | Fixed term contract

Benefits

Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Logistics
Administrative experience
Continuous improvement
Warehouse experience
Leadership
Communication skills
Category C Licence

Full job description

Who we are
At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s
most advanced industries. As a global leader in the design, engineering, manufacture, and supply of
fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance
across major assembly operations.

From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence
and streamlined supply keeps us at the forefront of progress.

We are looking to recruit an Admin Team Leader to join our new National Distribution Centre based in
the West Midlands (WS2 8DQ). The role is Fixed Term 12 month contract for 37.5 hours per week.
Monday – Friday 7am – 3pm.

The Role

Reporting to one of the two Operations Managers, the Admin Team Leader plays a pivotal role in leading a
team of warehouse operatives to deliver safe, efficient, and high-performing operations. This role combines
hands-on warehouse activity with first line leadership responsibilities, ensuring that daily operations meet
safety standards, performance targets, and customer expectations. The Team Leader is a role model for
operational excellence and team engagement..

Key Tasks

Safety and Compliance

• Champion a safety-first culture, ensuring all team members adhere to health and safety policies and

procedures

Conduct regular safety audits, risk assessments, and toolbox talks or equivalent
Investigate incidents and near misses, implementing corrective actions and preventative measures
Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)

People Management

Lead and manage the Administration team, ensuring efficient delivery of all administrative functions.
Provide day-to-day leadership, guidance, and support to team members to drive performance and

engagement.

Manage daily team briefings, shift handovers, and communication of operational priorities
Monitor attendance, timekeeping, and conduct, escalating issues as appropriate
Support recruitment, onboarding, and training of new team members
Foster a positive working environment that promotes teamwork, respect, and inclusion

Operational Excellence

Oversee the execution of warehouse tasks including goods-in, picking, packing, despatch, admin process

and inventory control

Manage deployment of resources, space, and equipment to meet operational demands

TR Fastenings | Focused on the future
part of the Trifast plc Group

Admin Team Leader

Identify continuous improvement initiatives to streamline processes and reduce waste
Support change management activities and adoption of new systems or procedures
Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and

service levels

Use data to identify trends, root causes of issues, and support opportunities for improvement
Drive accountability for performance within the team, recognising achievements and addressing

underperformance

Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end

efficiency

Take ownership of system-driven administrative processes, ensuring accuracy, compliance, and timely

completion.

Balance operational responsibilities with administrative management to ensure seamless performance.

The Candidate

Essential
• Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role

Administrative management experience
Strong understanding of warehouse operations and safety standards
Excellent communication and interpersonal skills
Ability to lead by example and motivate others
Comfortable using warehouse management systems (WMS) and performance dashboards
Problem-solving mindset with a focus on continuous improvement

Desirable
• Experience with Lean or Continuous Improvement methodologies

Experience in Microsoft Dynamics 365
Experience in an industrial fastenings or manufacturing environment

What we offer

25 days holiday + 8 bank holidays. The business does observe a Christmas shutdown period and a

maximum of 4 days will be deducted from employees annual leave entitlement.

On-site parking

Life insurance *4 basic salary

Pension

Employee Assistance Programme

To apply

If you are interested, know of someone who might be or have any queries, please contact:

HR at [email protected]

To apply for this role, kindly send your CV and specify the position you are applying for to the above
email.

TR Fastenings | Focused on the future
part of the Trifast plc Group

Apply Now

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Admin Team Leader

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