Customer success specialist Work, Jobs in Stourbridge, Wmd (with Salaries)

Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
5d
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Customer Success Specialist
Align Technology —Birmingham
- Full-time
- Writing skills
- Bachelor's degree
- No degree
- Employee discount
Quick apply
VHC Specialist
Evans Halshaw —Stourbridge
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Student Retention Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
5d
User Researcher
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- English
- Continuous improvement
Customer Success Manager, Birmingham
Dalux —Birmingham
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Commercial Lead
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
13d
No7 Advisor
Boots —Dudley
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
7d
Customer Service Support
Brynemore Cleaning LTD —Birmingham
- £600 - £1,200 a week
- Temporary
- Customer service
- English
- Business development
Quick apply
Sales Advisor
FlooringSuperstore.com —Kidderminster
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
1d
Biodiversity Data and Evidence Officer
Royal Society of Wildlife Trusts —Birmingham
- £25,061 - £27,927 a year
- Full-time
- Analytics
Retail Sales Advisor - 20 Hours
DFS —Dudley
- £12.71 an hour
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Mobile Sales Advisor
FlooringSuperstore.com —Birmingham
- Up to £40,000 a year
- Weekend availability
- Sales
- CAD
- Customer service
- Free parking
- Store discount
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Computer literacy
- Salesforce
- Data entry
- Employee assistance programme
- Sick pay
Quick apply
Sofware Implementation Specialist
Kinetic Software —Ludlow
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
7d

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Specialist Customer Service Advisor

Cromwell -
Brierley Hill

Apply Now

Job details

5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

CRM software
Client engagement
ERP software
Internal department liaison
Microsoft Office Suite
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Specialist Customer Service Advisor, you'll provide expert support to some of our largest and most complex customer accounts. Taking ownership of the customer journey from enquiry through to resolution, you'll build trusted relationships while delivering commercially balanced solutions that exceed expectations.
Working across Sales, Supply Chain, Branch Operations and Suppliers, you'll resolve complex enquiries, manage escalations and help shape improvements that enhance the customer experience. This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career.

Some of your key responsibilities:
Manage complex customer enquiries, quotations, orders and escalations.
Build long-term relationships with strategic customers.
Deliver commercially balanced solutions while maintaining excellent service.
Work collaboratively across multiple business functions to resolve customer issues.
Identify opportunities for service improvement and digital adoption.
Share expertise and best practice with colleagues across the team.
What do I need to be successful in this role?
Proven experience within a customer service environment.
Experience managing complex customer issues or escalations.
Excellent communication and relationship-building skills.
Strong commercial awareness and problem-solving ability.
High attention to detail with excellent organisational skills.
Confidence using Microsoft Office, CRM and ERP systems.
What’s in it for you?
A competitive salary alongside inclusion into our Company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success. 
Enhanced employer pension contribution.
30 including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need some extra days. 
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
Diversity, Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

Refine Your Search

customer success specialist jobs in stourbridge, wmd

Specialist Customer Service Advisor

Customer Retentions Specialist

Customer Success Specialist

VHC Specialist

Senior Student Retention Coordinator

User Researcher

Customer Experience & Quoting Specialist

Customer Success Manager, Birmingham

Customer Claims Specialist

Commercial Lead

No7 Advisor

Customer Service Support

Sales Advisor

Biodiversity Data and Evidence Officer

Retail Sales Advisor - 20 Hours

Manager of Dedicated Implementations - EMEA

Mobile Sales Advisor

Customer Service Coordinator

Customer Service Advisor

Sofware Implementation Specialist

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