Data center technician , operations, it, & support engineering Work, Jobs in Stratfield Mortimer, Brk (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
OAT Tester (SC cleared/Eligible)
Scrumconnect Consulting —Staines-upon-Thames
- £40,000 a year
- Azure
- AWS
- Agile
3rd Line IT Support Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
8d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only
Tetra Tech —Basingstoke
- Weekend availability
- Hybrid work
- Schematics
- Microsoft Office
- Administrative experience
IT Systems Administrator
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- IT
Quick apply
2d
Data Centre Operations Technician
NAB-Jones Lang LaSalle Services —Burnham
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Computer networking
Quick apply
2d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Free parking
Quick apply
9d
System Support Administrator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
PDRA in Statistical Analysis of Serial Diffraction Data
Diamond Light Source —Didcot
- £41,414 - £45,510 a year
- Full-time
- Doctoral degree
- Python
- Free parking
- Annual leave
8d
IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Data Centre Technician
NAB-Jones Lang LaSalle Services —Burnham
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
CAD Technician
David Harber Ltd —Didcot
- £36,000 - £38,000 a year
- Temporary
- CAD
- Engineering
- Project management
Quick apply
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
Logistics Business Analyst – 12-month FTC
Grundon —Beenham
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
9d

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data center technician , operations, it, & support engineering jobs near stratfield mortimer, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

Refine Your Search

data center technician , operations, it, & support engineering jobs in stratfield mortimer, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

OAT Tester (SC cleared/Eligible)

3rd Line IT Support Engineer

Service Desk Analyst

Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only

IT Systems Administrator

Data Centre Operations Technician

IT Specialist

1st/2nd Line IT Support Engineer - Farnborough

1st Line Technical Support Engineer

System Support Administrator

Senior IT Support Technician

PDRA in Statistical Analysis of Serial Diffraction Data

IT Operations Specialist

IT Data Centre Technician

Head of Service Desks - Reading, UK

IT Operations - First Level Transaction Monitoring Associate

CAD Technician

2nd Line IT Support Engineer

Logistics Business Analyst – 12-month FTC

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