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Credit Control Team Leader

Schindler -
Addlestone

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Stakeholder collaboration
Pivot table analysis
Stakeholder liaison
Process improvement
Financial analysis
Power BI data visualisation
Analysis skills
Accounts Receivable Credit Control
Continuous improvement cycles oversight
Team management
Account escalation for debt management
Management reporting
Ongoing financial performance monitoring
Pivot tables
Communication skills
Time management
Analytics

Full job description

Location: Addlestone, England, United Kingdom
Job ID: 90654

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Credit Control Team Leader

As a Credit Control Team Leader, you'll play a key role in driving cash collection performance, reducing overdue debt and supporting the achievement of Schindler's working capital objectives. Reporting to the Head of Finance & Controlling and forming part of the Finance leadership team, you'll lead a team of Credit Controllers within the Order to Cash function, ensuring the effective management of collections, customer relationships and credit control processes across the business.

Working closely with customers, operational teams and stakeholders at all levels, you'll be responsible for delivering cash collection targets, improving debtor performance and providing valuable insight into cash flow and working capital management. This is an exciting opportunity to lead a high-performing team while driving continuous improvement, automation and best-practice credit control processes within a global organisation.

Your main responsibilities

In this role, you'll be responsible for:

Leading cash collection activities to achieve collection targets and key performance indicators
Managing overdue debt, ensuring timely customer payments and minimising ageing balances
Conducting regular collection review meetings and driving follow-up actions with operational and finance stakeholders
Monitoring and reporting on debt performance, debtor ageing, collection trends and key metrics
Providing regular cash collection updates, forecasts and performance insights to key stakeholders and senior management
Supporting the delivery of working capital and cash flow objectives through effective debt management strategies
Resolving complex payment disputes and escalating issues where appropriate
Managing bad debt processes, preparing write-off recommendations and minimising levels of unallocated cash
Establishing, maintaining and continuously improving credit control procedures, governance standards and standard operating processes
Building strong relationships with customers, operational teams and external debt recovery partners
Acting as the primary point of contact for escalated credit control and cash collection matters across the business
Leading, coaching and developing a team of Credit Controllers, setting collection targets and driving a high-performance culture
Ensuring the team is appropriately resourced, trained and supported to achieve business objectives
Producing and analysing management reports, KPI dashboards and debtor ageing reports to support decision-making
Driving process improvements, automation initiatives and system enhancements across the Credit Control function
Championing the use of SAP, Power BI and reporting tools to improve efficiency, visibility and performance
Supporting internal and external audits by maintaining robust controls, processes and documentation
Identifying opportunities to improve efficiency, strengthen controls and enhance customer experience across the Order to Cash process

What you bring

Essential

Proven experience in Credit Control, Cash Collection or Accounts Receivable leadership
Strong track record of delivering cash collection targets and managing performance against KPIs
Experience leading, coaching and developing teams within a fast-paced environment
Strong understanding of credit control best practice, cash collection processes and working capital management
Experience managing complex customer accounts, escalations and payment disputes
Excellent communication, negotiation and stakeholder management skills
Strong analytical and problem-solving abilities with excellent attention to detail
Advanced Excel skills, including pivot tables, lookups, formulas and data analysis
Experience using SAP, Power BI and reporting tools
Ability to produce and interpret management reports, KPI dashboards and debtor ageing analysis
Experience working with large volumes of financial and operational data
Strong organisational, planning and time management skills
Collaborative, proactive and customer-focused approach
Experience driving continuous improvement initiatives within a Credit Control, Accounts Receivable or Order to Cash environment

Desirable

CICM qualification or working towards a professional credit management qualification
Experience within a service, engineering, construction, infrastructure or facilities management environment
Knowledge of bad debt provisioning, balance sheet controls and wider finance processes
Experience managing third-party debt recovery agencies
Experience supporting process automation and finance transformation initiatives

What’s in it for you?

Competitive salary with a discretionary annual bonus
25 days’ holiday plus bank holidays, and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Apply Now

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Credit Control Team Leader

Senior Credit Controller

Senior Credit Controller, Finance - London

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Credit Control Team Leader

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What’s in it for you?

We Elevate… Your Career

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