Lead customer service representative Work, Jobs in Swalecliffe, Ken (with Salaries)

Lead Customer Service Representative
Arton Plumbing & Heating —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
Quick apply
Trading Team Manager
B&Q —Margate
- £29,000 - £32,000 a year
- Part-time
- Customer service
- Team management
- Annual leave
- Employee assistance programme
Trading Team Manager Designate
B&Q —Canterbury
- £29,000 - £32,000 a year
- Part-time
- Customer service
- Team management
- Travel
- Annual leave
- Employee assistance programme
Door to Door Sales Executive
Charity Link —Canterbury
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Sales Representative
Acoustic Grg Products ltd —Folkestone
- From £13.20 an hour
- Part-time
- CRM software
- Travel
- Organisational skills
- Free parking
Quick apply
7d
Field Sales Executive
Charity Link —Canterbury
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Development Representative
TeamFeePay —Ashford
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Business development
- Free parking
Quick apply
Project Manager - Clean Water
Tetra Tech —Maidstone
- Up to £45,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Vfast Senior Solutions and Infra Engineer
ORBITAL NET LIMITED —Bekesbourne
- Hybrid work
- Maintenance
- Continuous improvement
- Quality control
Quick apply
HEAD OF TRENCHLESS AND CIVILS
PSS Utilities —Rochford
- Full-time
- Civil engineering
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Hullbridge
- £3,800 - £6,000 a month
- Full-time
Quick apply
Pre-School Deputy Manager Term Time Only
Westcliff Treasures Preschool —Westcliff-on-Sea
- £14.17 an hour
- Full-time
- Customer service
- Preschool
- Mentoring
Quick apply
Pump Validation Engineer
PHINIA —Gillingham
- Full-time
- Continuous improvement

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Trading Team Manager Designate
B&Q —Canterbury
Our Trading Team Managers are key to running our business by leading the team to deliver effective stock management rituals and routines as well as serving our…
£29,000 - £32,000 a year
Trading Team Manager
B&Q —Margate
Our Trading Team Managers are key to running our business by leading the team to deliver effective stock management rituals and routines as well as serving our…
£29,000 - £32,000 a year

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Lead Customer Service Representative

Arton Plumbing & Heating
Maidstone

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Mentoring junior staff
Process improvement
Internal department liaison
Supervising experience
Team management
Staff training
Customer support
Customer interaction
Training & development

Full job description

Lead Customer Service Representative

Arton Plumbing & Heating — Maidstone, Kent £28,000 - £30,000 per year (DOE) Full-

time, permanent — Monday to Friday, 37.5 Hours

Plus 5 -10% annual bonus based from company revenue targets.

About us

Arton Plumbing & Heating is a growing, well-established trade services business covering

commercial and domestic plumbing, heating, air conditioning, and bathrooms across Kent.

We’re investing in our team as we grow, and we’re now looking for a Lead Customer Service

Representative to help drive our office forward.

About the role

We’re looking for an experienced customer service professional to lead our CSR team,

based at our Maidstone office. You’ll take ownership of day-to-day customer service

delivery, support and develop the wider team, and help us keep improving how we handle

every customer interaction — from first enquiry through to job completion.

What you’ll be doing

Leading and mentoring the customer service team, including training new starters
Managing your own workload of customer calls, bookings, and enquiries
Acting as the main point of escalation for more complex customer issues
Working closely with management to improve processes, communication, and ways of working
Helping monitor team performance and supporting regular check-ins with the team
Collaborating with the wider office (parts, scheduling, engineers) to keep jobs running smoothly

What we’re looking for

Proven experience in a customer service role, ideally with some supervisory or mentoring experience
Confident, clear communicator who’s comfortable dealing with customers and colleagues alike
Highly organised, with the ability to manage a busy and varied workload
A proactive problem-solver who takes ownership rather than waiting to be told
Experience in the trades, construction, or a similar service industry is a plus but not essential

What we offer

Competitive salary of £28,000 - £30,000 depending on experience
Annual bonus scheme (5-10%)
A genuinely supportive team culture
Opportunities to shape processes and progress as the business grows
Full training provided on our systems and ways of working

Arton Plumbing & Heating, 2 James Whatman Court, Turkey Mill, Maidstone, Kent ME14 5PP

Pay: £28,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Maidstone ME14 5PP: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have previous experience in a customer service role?
Do you have experience supervising, mentoring, or training other team members?
What's your current notice period?
Have you worked in the trades, construction, or a similar service industry before?

Experience:

Customer service/Team Leader: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

lead customer service representative jobs in swalecliffe, ken

Lead Customer Service Representative

Trading Team Manager

Trading Team Manager Designate

Door to Door Sales Executive

Sales Representative

Field Sales Executive

Business Development Representative

Project Manager - Clean Water

Vfast Senior Solutions and Infra Engineer

HEAD OF TRENCHLESS AND CIVILS

SALES EXECUTIVE

Pre-School Deputy Manager Term Time Only

Pump Validation Engineer

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