Fraud investigator Work, Jobs in Swanley, Ken (with Salaries)

Counter Fraud Investigator
Trinity Claims —Tonbridge
- £33,000 - £38,000 a year
- Free parking
- Annual leave
Quick apply
Counter Fraud Investigator
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
2d
Cyber Intelligence Investigator - Cyber Crime Unit - 01
Metropolitan Police —Vauxhall
- £40,519 a year
- Full-time
- English
- Communication skills
- Annual leave
13d
Fraud Investigator
TikTok —London
- Bachelor's degree
Anti Crime Specialist (Counter Fraud Specialist)
TIAA Ltd —North West London
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Lead Investigator - Croydon
Independent Office for Police Conduct —Croydon
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
9d
Claims Intelligence Analyst
The Granite Group —Sevenoaks
- £27,000 - £35,500 a year
- Full-time
- Hybrid work
- Time management
- Flexible schedule
Quick apply
Fraud Team Manager, English & Spanish Speaking
Monzo —London
- £38,300 - £48,400 a year
- Remote
- Spanish
- English
- Financial services
- Work from home
Senior Investigator
CBRE —London
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
11d
Associate, Investigations, Diligence and Compliance (Italian Speaker)
Kroll —London
- Full-time
- English
- Master's degree
- Bachelor's degree
Senior Director of Fraud & Investigation
Trustpilot —London
- Machine learning
- Employee assistance programme
- Employee discount
Accredited Financial Investigator- Payback Unit
Metropolitan Police —Lewisham
- £37,510 - £40,519 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Associate, Investigations, Diligence and Compliance
Kroll —London
- Full-time
- English
- Master's degree
- Bachelor's degree
Forensics Investigations Manager
RSM UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Communication skills
3d
Senior Financial Crime Investigator - Business Banking
Monzo —London
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
9d
Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Leadership
12d
Special Investigations Manager - Claims Fraud
Hiscox —London
- Full-time
- Hybrid work
Associate Director - Forensic Investigations
RSM UK —London
- Full-time
- Business development
- Analysis skills
- Accounting
Investigations Specialist
Betway Group —North London
- Full-time
- Financial services
- AI
12d

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Counter Fraud Investigator

Trinity Claims -
Tonbridge

Quick apply

Job details

£33,000 - £38,000 a year

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

To identify, investigate and mitigate suspected fraudulent activity across both Home and Motor insurance claims (Primarily Home). The role is responsible for conducting proportionate and evidence-based investigations, protecting indemnity spend, ensuring regulatory compliance and supporting the delivery of fair customer outcomes.

The role will investigate a broad range of fraud risks including policy misrepresentation, staged or contrived losses, exaggerated claims, organised fraud, fabricated documentation and opportunistic fraud across personal lines insurance products.

Key Responsibilities:

Investigation & Validation

Investigate suspected fraudulent Home and Motor claims from referral through to outcome.
Review referrals and determine whether claims should be cleared or retained for further investigation.
Develop and manage investigation strategies and case plans.
Gather, analyse and evaluate evidence from multiple internal and external sources.
Conduct customer interviews and obtain statements where appropriate.
Identify links between claims, claimants, suppliers and organised fraud networks.
Maintain accurate records, investigation logs and audit trails.

Home Claims Fraud

Investigate suspected:
- Escape of water fraud.
- Theft and burglary fraud.
- Accidental damage exaggeration.
- Contents inflation.
- Occupancy and residency concerns.
- Pre-insurance losses.
- Misrepresentation at policy inception.
- Fabricated ownership or purchase documentation.
- Arson or deliberate damage indicators.

Motor Claims Fraud

Investigate suspected:
- Staged or induced accidents.
- Contrived incidents.
- Credit hire fraud.
- Fraudulent personal injury claims.
- Phantom passengers.
- Exaggerated vehicle damage.
- Vehicle ownership and usage discrepancies.
- Policy inception and application fraud.

Intelligence & Data Analysis

Utilise available intelligence sources and fraud databases to support investigations.
Identify behavioural, technical and documentary fraud indicators.
Analyse claims history and claimant behaviour patterns.
Escalate organised fraud concerns to senior management where appropriate.

Customer & Stakeholder Management

Liaise with customers, brokers, solicitors, suppliers and internal stakeholders.
Provide regular updates during investigations.
Ensure customers are treated fairly throughout the claims journey.

Regulatory & Technical Compliance

Ensure investigations comply with:
- FCA requirements.
- Consumer Duty.
- GDPR and Data Protection legislation.
- Internal Counter Fraud policies.
- CIDRA requirements relating to consumer insurance contracts.
Maintain appropriate documentation to support repudiation or litigation decisions.

Litigation & Case Resolution

Prepare evidential packs for litigated cases.
Support legal partners where fraud proceedings are pursued.
Provide recommendations regarding:
- Claim acceptance.
- Repudiation.
- Policy avoidance.
- Recovery opportunities.
- Referral to law enforcement or industry bodies.

Continuous Improvement

Support fraud awareness initiatives across Home and Motor claims teams.
Provide coaching and guidance to operational handlers.
Assist with MI production and fraud trend analysis.
Contribute to process improvements and fraud prevention strategies.

Key Performance Indicators (KPIs)

Fraud savings achieved
Repudiation success rate
Investigation lifecycle / SLA adherence
Quality audit scores
Cost versus benefit of investigation spend
MI accuracy

Key Requirements:

Experience

Minimum of 2 years experience working within a Home or Motor Claims Handling role.
Strong understanding of home insurance claims processes including buildings, contents, theft, escape of water, accidental damage and subsidence.
Exposure to common home insurance fraud typologies including fabricated, exaggerated and misrepresented claims.

Knowledge

Knowledge of fraud detection techniques and investigation principles.
Understanding of the regulatory environment including FOS, CIDRA, ICOBS and Data Protection requirements.
Awareness of fraud tools, intelligence sources and validation techniques.

In return, we can offer you:

Basic Salary £33-38,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

fraud investigator jobs in swanley, ken

Counter Fraud Investigator

Counter Fraud Investigator

Cyber Intelligence Investigator - Cyber Crime Unit - 01

Fraud Investigator

Anti Crime Specialist (Counter Fraud Specialist)

Lead Investigator - Croydon

Claims Intelligence Analyst

Fraud Team Manager, English & Spanish Speaking

Senior Investigator

Associate, Investigations, Diligence and Compliance (Italian Speaker)

Senior Director of Fraud & Investigation

Accredited Financial Investigator- Payback Unit

Associate, Investigations, Diligence and Compliance

Forensics Investigations Manager

Senior Financial Crime Investigator - Business Banking

Claims Fraud Team Lead

Special Investigations Manager - Claims Fraud

Associate Director - Forensic Investigations

Investigations Specialist

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