Complaints team leader Work, Jobs in Swindon (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Investigations, Whistleblowing and Complaints Senior Manager
UK Research and Innovation (UKRI) —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Investigations, Whistleblowing and Complaints Senior Manager
UK Research and Innovation —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
2d
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
12d
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
8d
Compliance Manager
Edenred —Swindon
- Up to £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Financial services
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Commercial Key Account Manager
Wasdell Packaging Ltd —Swindon
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
Retail Team Leader
National Trust —Marlborough
- £13.25 an hour
- Free parking
- Employee assistance programme
6d
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Security Supervisor
Anchor Group Services —Swindon
- £14.45 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
Team Leader
OurCoop —Fairford
- £14.20 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Quality Specialist Launch Team
Ball Corporation —Devizes
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Environmental Health Enforcement Officer
Swindon Borough Council —Swindon
- £36,363 a year
- Weekend availability
- English
- Travel
- Communication skills
Quick apply
12d
B2B Collections Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Store discount
Quick apply
Civil Enforcement Officer
West Berkshire Council —Newbury
- £28,142 - £32,061 a year
- Full-time
- English
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Project Manager
Glanua —Highworth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Quick apply
Senior Post Market Surveillance Specialist
Zimmer Biomet —Swindon
- Full-time
- Analysis skills
- Travel
- Health & wellbeing programme
Finance Analyst - Credit/Collections/Cash
Sherwin-Williams —Witney
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

complaints team leader jobs in swindon

Complaints Team Leader

Investigations, Whistleblowing and Complaints Senior Manager

Investigations, Whistleblowing and Complaints Senior Manager

Customer Service Team Manager

Customer Resolution and Continuous Improvement Team Leader

Customer Service Advisor

Compliance Manager

Customer Service Advisor 4-6 month FTC

Commercial Key Account Manager

Retail Team Leader

Senior Customer Relationship Administrator

Security Supervisor

Team Leader

Quality Specialist Launch Team

Environmental Health Enforcement Officer

B2B Collections Assistant

Civil Enforcement Officer

Project Manager

Senior Post Market Surveillance Specialist

Finance Analyst - Credit/Collections/Cash