We are looking for a proactive, motivated and customer focused Housing Officer to join our Housing Services team.
This is an exciting opportunity for an experienced housing professional who is passionate about delivering excellent customer service and making a positive difference to the lives of our customers and the communities we serve.
As a Housing Officer, you will be responsible for delivering a high-quality, comprehensive housing management service across a designated neighbourhood.
You will work closely with customers and partner agencies to sustain tenancies, maximise rental income, tackle anti-social behaviour, and create safe, sustainable communities, whilst ensuring compliance with relevant legislation, regulatory standards and organisational policies.
This is a varied and rewarding role that requires excellent communication and interpersonal skills, sound professional judgement, and the ability to effectively manage a diverse and demanding caseload.
You will have:
Experience of delivering a comprehensive housing management service within a social housing environment.
A sound working knowledge of tenancy management, including rent collection, anti-social behaviour case management, tenancy sustainment and estate management.
A proven ability to manage a varied caseload, balancing competing priorities while delivering excellent customer outcomes.
Excellent communication skills, with the ability to explain complex information clearly, confidently and empathetically to a wide range of customers.
Experience of working collaboratively with internal teams and external partners to achieve positive outcomes.
A proactive approach to problem solving, with the confidence to make informed decisions and work independently.
Most importantly, you will have a strong sense of social purpose and a genuine commitment to improving the lives of our customers. You will share our values, be passionate about delivering excellent services, and be motivated by the opportunity to make a real and lasting difference in the communities we serve.
Interested in hearing more? Contact Caroline Dargue, Housing Team Manager, [email protected] for an informal chat about the role.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
We can provide all recruitment material in any format, this includes accepting written applications, as well as on line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes
Closing Date for Applications is Wednesday 19th August
Interviews to be scheduled: 24/25th August 2026
INDHIGH
North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.
Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.
What is good about working at North Star?
We are award winning, growing, leading the way with new approaches and thriving as a business. We were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.
In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.
In 2021 we were named UK employer of the year in The Housing Heroes and Investors in People Platinum awards
We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.
We have a flexible approach to work, developed by our full staff team. Dependent on your role, you can work from any office, your home, or another location. However, for two days a week you will locate yourself at your place of work. This helps us to maintain our relational culture.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN
Contact: 03000 11 00 11
